Key Responsibilities
Operations & Engineering Support
- Workload planning and scheduling of routine and reactive maintenance.
- Supporting, managing, and coordinating the engineering team, including training and development.
- Preparing customer quotations and managing sales orders through to invoicing.
- Identifying customer needs and proactively promoting relevant accessories and services, including contracts.
Project & Data Management
- Producing Bills of Materials, managing stock ordering, and overseeing projects as required.
- Ensuring accuracy across all business records, including job cards, customer documents, product movement records, and Sage entries.
- Allocating parts and managing project costings for modifications and conversions within Sage.
- Ensuring all completed work is correctly invoiced and reconciled.
Systems, Software & IT
- Confident use of Sage for project management, sales orders, and invoicing.
- Proficient in Excel, CAD software, and Adobe tools, including the creation of forms with electronic signature capability.
- Managing product listings on the company website.
- Supporting the use of mobile applications, telematics, and temperature mapping tools.
- Exploring and implementing AI and productivity tools where appropriate.
- Contributing to branded communications, including email signature design and document templates.
Process & Compliance
- Driving process improvement and mapping, using tools such as Lucid or equivalent.
- Validating and policing data input across all records and systems to maintain integrity.
- Supporting purchasing activity, including supplier benchmarking and researching alternatives in line with ISO requirements.
Qualifications & Experience
- A relevant qualification in business administration, management, commerce, or industrial engineering.
- A working understanding of temperature control systems, with at least a basic grasp of electrical components - a mechanical background is a distinct advantage.
- Experience in operations management and organisational effectiveness.
- Familiarity with business, financial, and project management principles.
- PMP qualified or actively working toward would be of benefit.
Skills & Competencies
- Strong IT aptitude, including Sage, Excel, CAD, and Adobe.
- Excellent written and verbal communication skills.
- Able to produce accurate documentation and manage competing priorities without compromising attention to detail.
- Process-driven, with experience in data validation and record management.
- Comfortable working independently, researching information, and completing tasks without close supervision.
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