Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales by interpreting customer specs and preparing product designs.
- Company: Join a company with a strong ISO9001 quality system and a focus on continuous improvement.
- Benefits: Enjoy opportunities for training, occasional travel, and hands-on experience in engineering.
- Why this job: Be a key player in a dynamic team, enhancing your engineering skills while making an impact.
- Qualifications: Must have a BSc/BEng in Science or Engineering and strong Excel skills.
- Other info: Occasional travel for testing and on-site support may be required.
The predicted salary is between 36000 - 60000 £ per year.
Sales Support Engineer
The role will report directly to the Sales Manager but will for the most part be expected to work autonomously. The role will also interact with a small team of personnel responsible for running the manufacturing plant on a day-to-day basis. This is a multidisciplinary role requiring a broad range of engineering and technical skills. The typical (but not necessarily complete) scope of the work involved is described below, listed with the most important activities first:
Sales Support
Following a program of internal training on the important design/product parameters and principles, the Sales Engineer will be expected to:
- Interpret customer specifications and requirements to produce outline product designs based on a set of standard product platforms and historical supplies.
- Pre-prepare and check as required quotations ready for submittal to a customer.
- Answer customer questions regarding product suitability, performance, and the like.
- Talk to customers and handle general queries in the absence of the Sales Manager.
- Assist in, or give, customer presentations either on-site or at a customer premises (may very occasionally be overseas).
- Organize and document any product testing that is required and agreed with the customer.
- Work with the production team where necessary to ensure the customer’s requirements can be met and enable and encourage organic product improvement and capability.
- General administration of quotations and sales orders in line with the documented ISO9001 procedures.
Quality System
The company has a well-established ISO9001:2015 quality system. This will require various activities, some practical such as:
- Continuous improvement of the systems and company.
- Troubleshooting and documenting non-conformances and customer complaints.
External Laboratory Testing and Test Reports
- Some production orders require the company to carry out tests at external laboratories which on occasion the Sales Engineer may need to represent the company. Mostly this is High Voltage testing which is either required as a type test (one set of proving tests on a specific construction or Type), or routine tests carried out on each supplied component in an order. Mostly these are carried out in European labs, occasionally in North America, with typically only 1 or 2/year at most, typically lasting 1-3 days. Laboratory testing may rarely require going into a platform or bucket lift up to heights of around 10-15m above ground.
- Managing new and existing test report data.
On-site Support
- Very occasionally there may be a requirement to provide on-site support to a customer, normally to assist in solving installation problems or an operational issue with a product. Historically this has only been on the order of one overseas visit every 5 years. This work may typically require some optical testing and/or optical connector installation, and perhaps the need to climb ladders up to a large platform 5-10m above ground. Any training required would be given before a site visit, and suitable safety guidelines would need to be met before such a visit is approved.
The Sales Engineer can expect to be a key part of the team running the day-to-day business of the company. They will need the ability to communicate well (verbally and in writing) with other personnel, customers, and suppliers alike.
The Minimum Candidate Requirements will be:
- An Honours Level BSc/BEng in a relevant Science or Engineering subject (e.g. Physics, Engineering including electrical).
- A level Maths (B grade or higher).
- Ability to generate and modify MS Excel spreadsheets with conditional formulae.
- Ability to problem solve and communicate professionally with scientifically knowledgeable customers, test engineers, and test witness personnel. Practically, the candidate needs to be comfortable with scientific/engineering terminology and in particular electrical terminology.
Additional useful skills would be:
- Knowledge of polymeric materials and ultra-high voltage applications.
- Ability to use CAD or other product design software.
#J-18808-Ljbffr
Sales Support Engineer employer: Archers Recruitment
Contact Detail:
Archers Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Engineer
✨Tip Number 1
Familiarize yourself with ISO9001:2015 quality systems, as this role requires adherence to these standards. Understanding the principles of continuous improvement and how to troubleshoot non-conformances will set you apart.
✨Tip Number 2
Brush up on your engineering and technical skills, especially in electrical terminology. Being able to communicate effectively with scientifically knowledgeable customers and test engineers is crucial for success in this role.
✨Tip Number 3
Gain experience with MS Excel, particularly in generating and modifying spreadsheets with conditional formulae. This skill is essential for managing quotations and sales orders efficiently.
✨Tip Number 4
If you have knowledge of polymeric materials and ultra-high voltage applications, make sure to highlight this in your discussions. These additional skills can give you an edge over other candidates.
We think you need these skills to ace Sales Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Support Engineer position. Understand the key responsibilities and required skills, especially the importance of communication and technical knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your engineering background, problem-solving abilities, and any experience with customer interactions or sales support.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to interpret customer specifications and work autonomously, as well as your familiarity with ISO9001 quality systems.
Highlight Technical Skills: In your application, be sure to mention your proficiency in MS Excel, CAD software, and any knowledge of polymeric materials or ultra-high voltage applications. This will help you stand out as a candidate who meets the technical demands of the role.
How to prepare for a job interview at Archers Recruitment
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical aspects mentioned in the job description, especially around electrical terminology and engineering principles. Be prepared to discuss how your background aligns with these requirements.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved complex problems, particularly in a sales or engineering context. This will demonstrate your ability to handle customer queries and technical challenges effectively.
✨Familiarize Yourself with ISO9001 Standards
Since the company follows ISO9001:2015 quality systems, it’s beneficial to understand these standards. Be ready to discuss how you can contribute to continuous improvement and quality assurance in your role.
✨Practice Communication Scenarios
Given the importance of communication in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts to non-technical customers, so being able to simplify your language is key.
