At a Glance
- Tasks: Lead strategic initiatives and shape the operating model for global Issuer Services.
- Company: HSBC, a leading global banking and financial services organisation.
- Benefits: Inclusive workplace, diverse culture, and opportunities for career growth.
- Other info: Join a dynamic team focused on innovation and operational excellence.
- Why this job: Make a significant impact on global capital markets and drive transformation.
- Qualifications: Extensive COO experience in Securities Services or Capital Markets required.
The predicted salary is between 168750 - 206250 £ per year.
Archer is collaborating with HSBC to connect them with exceptional professionals for this role. Ready to shape the operating model for a global Issuer Services franchise?
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Opportunity
As Director, Chief Operating Officer for Issuer Services (ISV) you’ll be the strategic operating partner to the Global Head of Issuer Services as the business continues its integration into Securities Services. Issuer Services is a specialist global business providing trustee, agency and escrow services across debt capital markets, syndicated loans, project and export finance, structured finance and escrow solutions. Operating across Europe, Asia, the Middle East and the Americas, the franchise supports more than 1,500 clients and plays a critical role in global capital markets activity. You’ll translate strategy into execution through governance, financial and workforce management, providing business performance oversight for transformation delivery and operating model design. This role offers significant exposure across Product, Operations, Technology, Risk, Finance and Securities Services leadership teams in a complex global matrix. Success is defined by a scalable global operating model, strong commercial performance and disciplined delivery of strategic change supported by robust risk and control outcomes.
What you'll be doing
- Partner with the Global Head of Issuer Services to define and deliver business strategy and a multi-year transformation agenda.
- Shape and deliver future-state operating models including organisational design and business simplification initiatives.
- Oversee strategic programmes spanning operating model integration, technology modernisation, AI adoption, digital servicing and workflow automation.
- Establish architecture and productivity initiatives that improve scalability, client experience and commercial performance.
- Own business performance reporting management information and executive governance across the global ISV franchise.
- Manage annual planning activity including FRP investment prioritisation, workforce planning and resource allocation.
- Govern a global framework for regulatory, audit, non-financial risk and business control activity including key governance forums.
- Build alignment between growth ambitions and operational capacity, through demand planning, headcount governance and investment cases.
What we're looking for
- Bring significant COO business management or strategy experience within Securities Services, Capital Markets, Markets or Corporate and Institutional Banking.
- Demonstrate proven delivery of large-scale business transformation and operating model change, including people and process outcomes.
- Apply strong commercial oversight across revenue profitability, cost management productivity, headcount and investment portfolios.
- Show deep experience of governance, risk management and control expectations in regulated financial services.
- Influence effectively with senior stakeholders including Executive Committee and Managing Director level audiences.
- Simplify complex global topics into clear decisions governance and execution plans across a matrix organisation.
- Partner confidently across Product, Operations, Technology, Finance, Risk, Compliance and COO functions to deliver shared outcomes.
- Offer experience in relevant product areas such as Corporate Trust, Debt Capital Markets, Loan Agency, Escrow, Structured Finance or broader Securities Services.
Building a scalable Issuer Services platform
This is a pivotal role in shaping how Issuer Services operates and grows within Securities Services globally. You’ll set the cadence of governance, planning and performance management while overseeing transformation that strengthens scalability and digital servicing. The work is highly connected across functions and regions with clear visibility to senior leaders. If you’re ready to turn strategy into execution at global scale, we’d welcome your application.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.
Director - COO, Issuer Services in London employer: Archer
Archer is an exceptional employer located in the innovative hub of San Jose, California, where we are at the forefront of sustainable air mobility. Our collaborative work culture fosters diversity and creativity, providing employees with ample opportunities for professional growth and development in the aerospace industry. With a commitment to employee well-being and inclusivity, Archer offers a unique chance to contribute to groundbreaking technology while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Director - COO, Issuer Services in London
✨Tap into Campus Networks
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✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Director - COO, Issuer Services in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Archer.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Archer's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Archer
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Archer.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Archer will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Archer employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
