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- Tasks: Provide emotional support via a 24/7 helpline and conduct clinical assessments.
- Company: Join a forward-thinking organization dedicated to mental health and employee wellbeing.
- Benefits: Enjoy opportunities for career progression, personal growth, and ongoing training.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a dynamic environment.
- Qualifications: Must have a Level 4 Diploma in Counselling and at least 12 months of post-qualification experience.
- Other info: Engage in structured video counselling sessions and work towards BACP accreditation.
We are offering a unique opportunity for a passionate Counsellor to join a forward-thinking, service-led organisation known for its commitment to mental health and employee wellbeing. This role is ideal for someone eager to make a difference, providing crucial emotional support via a 24/7 helpline, with opportunities for career progression and personal growth in a dynamic environment. Responsibilities include, but are not limited to: * Delivering immediate emotional support and guidance through telephone-based counselling services. * Conducting clinical assessments, risk assessments, and providing appropriate signposting. * Working in line with BACP ethics, ensuring excellent service delivery. * Engaging in structured video counselling sessions, with time counted towards BACP accreditation. * Maintaining accurate records and ensuring all case management is handled efficiently. * Providing CBT mentoring and applying solution-focused techniques to help callers reach positive outcomes. * Participating in ongoing training, working with complex issues such as trauma and safeguarding. Requirements: * Minimum of a Diploma in Counselling (Level 4) with at least 150 counselling hours. * 12 months’ post-qualification experience and a registered member of BACP (or equivalent). * High level of computer literacy and familiarity with CRM systems. * Experience dealing with safeguarding concerns and suicidal ideation. * Strong communication skills and the ability to multi-task in a fast-paced setting. * Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today. * Willingness to complete an enhanced DBS if you do not currently hold one. Working with Archer Resourcing We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role. Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles. We also offer a £250 referral bonus should you know of anyone who may be interested. Must be eligible to work in the U.K
Telephone Counsellor employer: Archer Resourcing Ltd
Contact Detail:
Archer Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Counsellor
✨Tip Number 1
Familiarize yourself with the BACP ethics and guidelines, as this role requires adherence to these standards. Understanding these principles will not only help you in your application but also demonstrate your commitment to ethical practice in counselling.
✨Tip Number 2
Highlight any experience you have with telephone-based counselling or similar remote support services. This will show us that you are comfortable with the medium and can provide effective support to callers in need.
✨Tip Number 3
Prepare to discuss your experience with complex issues such as trauma and safeguarding during the interview. We value candidates who can navigate these sensitive topics with care and professionalism.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Mention any relevant training or workshops you've attended, especially those related to CBT techniques or emotional support, as this aligns with our focus on personal growth.
We think you need these skills to ace Telephone Counsellor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Telephone Counsellor position. Understand the responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant counselling experience, especially your Diploma in Counselling and any post-qualification hours. Emphasize your skills in emotional support, risk assessments, and familiarity with BACP ethics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and employee wellbeing. Mention specific experiences where you provided emotional support or dealt with complex issues, and express your eagerness to contribute to the organization.
Highlight Continuous Learning: In your application, mention any ongoing training or professional development you have undertaken, particularly in areas like trauma, safeguarding, or CBT techniques. This shows your commitment to personal growth and excellence in service delivery.
How to prepare for a job interview at Archer Resourcing Ltd
✨Show Your Passion for Mental Health
Make sure to express your genuine passion for mental health and employee wellbeing during the interview. Share personal experiences or motivations that led you to pursue a career in counselling, as this will resonate with the organisation's values.
✨Demonstrate Your Counselling Skills
Prepare to discuss specific counselling techniques you have used in the past, especially those related to telephone-based support. Highlight your experience with CBT and solution-focused approaches, as these are crucial for the role.
✨Familiarize Yourself with BACP Ethics
Since the role requires adherence to BACP ethics, be ready to discuss how you incorporate these principles into your practice. This shows your commitment to maintaining high standards in your counselling work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle complex issues such as trauma and safeguarding. Think of examples from your experience where you successfully navigated challenging situations and provided effective support.
