About the Role We are recruiting an experienced Counselling Manager to oversee the operational performance, people management and clinical standards of an established counselling service in Central Manchester. This is an exciting opportunity for a qualified and professionally registered Counselling Manager who combines a background in counselling or psychotherapy with strong management, leadership and operational experience. As Counselling Manager, you will take responsibility for managing team performance, monitoring key performance indicators (KPIs) and service performance indicators (SPIs), driving productivity and ensuring the effective day-to-day running of the service. The role has a strong focus on operational management, commercial awareness and performance delivery, alongside maintaining high standards of clinical practice, risk management and safeguarding. We also welcome applications from r egistered counselling professionals whose management experience may come from other sectors , including healthcare, mental health, wellbeing, customer operations or contact centre management. Previous experience managing a counselling team is not essential, provided you have the relevant professional counselling credentials and strong management experience. Key Responsibilities Operational Management & Performance Oversee the day-to-day running and operational performance of the counselling service. Monitor and manage KPIs, SPIs, productivity and service delivery targets. Analyse performance data, identify trends and implement improvement plans. Ensure service levels, response times and operational expectations are consistently achieved. Produce and review management reports, providing updates on performance and identifying areas for improvement. Identify operational inefficiencies and introduce initiatives to improve productivity. Work closely with senior management to achieve wider business objectives. People Management & Leadership Lead, motivate and develop a team of professionals. Conduct regular one-to-ones, performance reviews and team meetings. Set clear expectations around individual and team performance. Manage underperformance, attendance and productivity concerns. Monitor workloads and ensure resources are allocated effectively. Support recruitment, onboarding and ongoing staff development. Promote accountability, engagement and a positive team culture. Risk, Safeguarding & Clinical Oversight Maintain strong oversight of clinical risk management and safeguarding procedures.
Counselling Manager employer: ARCHER RESOURCING LTD Careers
Join a well-established building services engineering business that values its employees and fosters a supportive work culture. With a diverse client base across healthcare, education, and public sectors, you'll have the opportunity to make a real impact while being recognised as an individual rather than just a number. Enjoy a full order book, excellent growth opportunities, and the chance to work on meaningful projects in the North West.
Contact Details:
ARCHER RESOURCING LTD Careers Recruitment Team
