At a Glance
- Tasks: Coordinate sales and service, handle customer calls, and process orders efficiently.
- Company: Join a leading nutrition company with a focus on innovation and diversity.
- Benefits: Enjoy flexible work hours, competitive pay, and health benefits.
- Other info: Be part of a supportive culture that values mental health and continuous learning.
- Why this job: Make a real impact in customer service while growing your career.
- Qualifications: Customer service and sales experience, strong communication skills, and IT literacy.
The predicted salary is between 25000 - 30000 € per year.
An opportunity has arisen for a Sales & Service Coordinator based in Chelmsford, Essex. The main purpose of this role is to work within the customer services team, answering incoming internal and external calls, making outgoing calls to existing customers to process orders accurately on the in-house system, selling the ADM range of products whilst assisting with all general enquiries along with general admin duties.
Your Responsibilities
- Make outgoing calls – internal and external.
- Answer incoming calls – internal and external.
- Advertise the latest promotion and upsell ADM range.
- Ensure orders are processed accurately in accordance with the time frame.
- Keep all account details up to date for audit trail.
- Establish and build a good rapport with customers as well as office-based and field sales colleagues.
- Handle and resolve issues, directing customers to the relevant department.
- Provide a high level of customer service at all times.
- Organise and prioritise daily workload.
- Enter complaints into the relevant system.
Your Profile
- Customer service experience.
- Call centre/order process experience.
- Telephone sales experience.
- Excellent verbal and written communication.
- I.T literate – Outlook, Word and Excel.
- Organisation and planning.
- Telesales skills.
Your Future Perspective
- Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models.
- Room for innovative thinking and growth with the possibility to manage your own career path.
- A company culture which promotes continuous learning and diversity.
- Excellent career opportunities in a world-leading nutrition company.
- An attractive remuneration including a variety of social benefits like subsidised health & fitness offers.
- Additional benefits and support for maternity and paternity leave.
- Support for mental health awareness and training.
We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation.
Sales and Service Coordinator employer: Archer Daniels Midland
At ADM, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Chelmsford that fosters personal and professional growth. Our commitment to diversity and inclusion is reflected in our various employee resource groups and mentorship programmes, ensuring that every team member has the opportunity to thrive. With competitive remuneration, flexible working models, and a strong focus on mental health support, ADM is dedicated to creating a workplace where employees feel valued and empowered to unlock their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ADM. Understand their products and values, and think about how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional. The more comfortable you are on the phone, the better you'll perform during the real deal.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories in your interview to demonstrate your skills and how you can build rapport with clients.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Sales and Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales & Service Coordinator role. Highlight your customer service experience and any relevant call centre skills to show us you’re the perfect fit!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. Mention any experience with order processing or telephone sales to catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Archer Daniels Midland
✨Know Your Products
Before the interview, make sure you’re familiar with the ADM range of products. This will not only help you answer questions confidently but also allow you to demonstrate your ability to sell and upsell effectively during the conversation.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and concisely.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you provided exceptional customer service. Highlight situations where you resolved issues or built rapport with customers, as this will show your potential employer that you can handle their customer interactions effectively.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks, be prepared to discuss how you prioritise your workload. Share strategies you use to stay organised, such as using digital tools or creating to-do lists, to show that you can handle the demands of the position.
