Job Description
We are seeking a proactive QA Systems Officer to support and enhance our Quality Assurance systems. This role is key to ensuring compliance with industry standards including cGMP, FSSC 22000, FEMAS, UFAS, and BETA NOPS, while driving continuous improvement across site quality processes.
Key Responsibilities
Customer Complaints (Process Owner):
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.
We are seeking a proactive QA Systems Officer to support and enhance our Quality Assurance systems. This role is key to ensuring compliance with industry standards including cGMP, FSSC 22000, FEMAS, UFAS, and BETA NOPS, while driving continuous improvement across site quality processes.
Key Responsibilities
Customer Complaints (Process Owner):
- Manage the end-to-end customer complaint process, including recording, investigation, resolution, and implementation of corrective and preventive actions (CAPA). Track Cost of Poor Quality (COPQ), identify trends, and recommend improvements.
- Support the recording, investigation, and management of supplier-related quality issues, ensuring effective resolution and follow-up.
- Develop, implement, and manage the internal audit programme to ensure compliance with GMP and food/feed safety standards. Work cross-functionally to close gaps and drive improvements.
- Support supplier audit activities to ensure ongoing compliance and collaborate with suppliers to address any non-conformances.
- Perform batch record reviews and administer Certificates of Analysis in line with quality standards.
- Lead and manage TACCP and VACCP processes to mitigate risks of intentional adulteration. Develop and implement risk mitigation strategies with key stakeholders.
- Develop and deliver quality systems induction training to new employees, ensuring strong understanding of QA principles and compliance requirements.
- Provide QA support to cross-functional projects, ensuring quality is embedded throughout project lifecycles.
- Define, monitor, and report on quality KPIs, identifying trends and opportunities for improvement.
- Assist the QA Systems Manager with ongoing system maintenance and improvements.
- Identify and implement process improvements to enhance quality performance across the site.
- Strong analytical and problem-solving skills
- Excellent organisational skills with high attention to detail
- Confident IT user (Microsoft Word, Excel, Outlook)
- Strong communication and training delivery skills
- Proven auditing capability
- Experience in root cause analysis and CAPA implementation
- Ability to analyse and present data trends effectively
- Bachelor’s degree or HND/HNC (or equivalent)
- Minimum 2 years’ experience in a quality assurance role
- Internal auditing experience or relevant training
- Background in food or pharmaceutical manufacturing
- Knowledge of cGMP and/or ISO 9001 (desirable)
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.
