Customer Service & Logistics Admin

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Archer Daniels Midland

Customer Service & Logistics Admin

Full-Time No working from home possible

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Job Purpose: (short summary of the role)

As a key member of the Site Operations Team and part of the EHS Centre of Excellence (CoE), you will facilitate the deployment of ADM’s safety, health and environmental strategy across the location. You will ensure compliance with regulatory and ADM standards and help drive continuous improvement of EHS performance and results.

Main Responsibilities: (8-10 key responsibilities)

Order Lifecycle Management

Accurately entering and maintenance of Sales orders in the system.
Monitoring of order progress through the Sales order life cycle, i.e. production, QC, dispatch, and delivery to Customer.
Tracking and reporting on OTIF metrics and proactively address delays or risks to delivery.
Coordination with other functions such as Operations, Warehousing, and logistics teams.

Customer Relationship Management

Acting as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
Registering and managing of Customer complaints, ensuring timely follow up.
Maintain strong, ongoing relationships with Customers.

Logistics & Dispatch

Organizing transportation and dispatch activities in alignment with collection and delivery schedules.
Liaise with carriers and other 3PL partners to ensure efficient, cost-effective storage and delivery solutions.

Invoicing, Credits & Returns

Prepare and issue accurate and timely Customer invoices.
Process Customer returns and raise Credit notes as required.
Ensure Financial accuracy and documentation for all transactions.

Sales Support & Internal Liaison

Collaborating with the Sales team.
Provide internal stakeholders with updates on Order status and Customer issues.
Act as a liaison between customers and ADM (or other internal departments) to resolve issues.

Reporting & Reconciliation

Conduct monthly reconciliations for shipped orders vs. invoiced and delivered quantities.
Identify and resolve discrepancies in collaboration with Finance and Operations teams or 3PL providers.
Provide support on Audits, documentation and traceability exercises.

Skills & Abilities: (Languages, computer skills etc.)

Excellent Communication and interpersonal skills.
Proficient in ERP/order management systems and MS Office (Excel in particular).
High attention to detail, problem-solving abilities, and a Customer-first mindset.
Ability to manage multiple priorities and meet deadlines.

Education & Experience: (University degree, work experience, industry, etc.)

Proven experience in Order fulfilment, Customer service, or Sales support (3+ years preferred).
Strong understanding of Logistics (incoterms, exports/imports), Supply chain.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.