At a Glance
- Tasks: Manage customer orders, ensure smooth logistics, and resolve issues with a focus on satisfaction.
- Company: Join ADM, a global leader in nutrition and innovative solutions.
- Benefits: Enjoy competitive salary, professional growth, and a collaborative work environment.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic setting.
- Qualifications: 3+ years in customer service or order fulfillment with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Administrator to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
- Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
- Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
- Logistics & Dispatch
- Organize transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
- Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
- Sales Support & Internal Liaison
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
- Reporting & Reconciliation
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognized company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
Customer Service and Export Administrator employer: Archer Daniels Midland
At ADM, we pride ourselves on fostering a collaborative and innovative work environment where exceptional customer service is at the heart of our operations. As a Customer Service and Export Administrator, you will enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth within a globally recognised company committed to sustainability and diversity. Join us in making a meaningful impact while developing your career in a dynamic and supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Export Administrator
✨Tip Number 1
Get to know the company inside out! Research ADM's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly explain your past experiences and how they relate to the job. Role-play with a friend or use video calls to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former ADM employees on LinkedIn. Ask them about their experiences and any tips they might have. A friendly chat can sometimes lead to insider info that gives you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ADM team.
We think you need these skills to ace Customer Service and Export Administrator
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Highlight Your Attention to Detail:In a role that requires precision, it's crucial to demonstrate your attention to detail. Use your application to showcase instances where your meticulousness has positively impacted order fulfillment or customer interactions.
Tailor Your Experience to the Role:Make sure to align your previous experience with the responsibilities outlined in the job description. Whether it's logistics, order management, or customer relationship management, highlight relevant skills and experiences that make you a great fit.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Archer Daniels Midland
✨Know Your Order Fulfillment Basics
Brush up on your knowledge of order lifecycle management and logistics. Be ready to discuss how you’ve successfully managed orders in the past, including any challenges you faced and how you overcame them.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to build strong customer relationships. Think of specific instances where you resolved complaints or improved customer satisfaction, as this will demonstrate your customer-first mindset.
✨Familiarise Yourself with ERP Systems
Since proficiency in ERP/order management systems is crucial, make sure you can talk about your experience with these tools. If you’ve used specific software, be ready to explain how it helped streamline your work.
✨Demonstrate Attention to Detail
During the interview, emphasise your attention to detail by discussing how you ensure accuracy in invoicing and documentation. You might even want to mention a time when your meticulousness prevented a potential issue.
