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For Companies At a Glance
- Tasks: Coordinate sales and service, handle calls, and process orders with precision.
- Company: Join ADM, a global leader in nutrition and sustainability.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow in a thriving industry.
- Why this job: Make a difference in customer service while promoting innovative products.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
An opportunity has arisen for a Sales & Service Coordinator based in Chelmsford, Essex. The main purpose of this role is to work within the customer services team, answering incoming internal and external calls, making outgoing calls to existing customers to process orders accurately on the in-house system, selling the ADM range of products whilst assisting with all general enquiries along with general admin duties.
Your Responsibilities
- Make outgoing calls – internal and external.
- Answer incoming calls – internal and external.
- Advertise the latest promotion and upsell ADM range.
- Ensure orders are processed accurately in accordance with the time frame.
- Keep all account details up to date for audit trail.
- Establish and build a good rapport with customers as well as office-based and field sales colleagues.
- Handle and resolve issues, directing customers to the relevant department.
- Provide a high level of customer service at all times.
- Organise and prioritise daily workload.
- Enter complaints into the relevant system.
Your Profile
- Customer service experience.
- Call centre/order process experience.
- Telephone sales experience.
- Excellent verbal and written communication.
- I.T literate – Outlook, Word and Excel.
- Organisation and planning.
- Telesales skills.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over.
Sales and Service Coordinator in Chelmsford employer: Archer Daniels Midland
Contact Detail:
Archer Daniels Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Coordinator in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ADM and their products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident when it comes to handling customer inquiries and upselling.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Service Coordinator in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant call centre or order processing skills. We want to see how your background aligns with the Sales & Service Coordinator role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can benefit our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. Use clear language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Archer Daniels Midland
✨Know Your Products
Before the interview, make sure you’re familiar with the ADM range of products. Understand their features and benefits so you can confidently discuss them during the interview. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. You might want to role-play common customer scenarios with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your customer service experience.
✨Showcase Your Organisation Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of examples from your past experiences where you successfully organised your day or handled multiple responsibilities. This will highlight your ability to thrive in a busy environment.
✨Build Rapport with Interviewers
During the interview, aim to establish a good rapport with your interviewers. Smile, maintain eye contact, and engage in friendly conversation. This will not only make you more memorable but also reflect the relationship-building skills that are crucial for the Sales & Service Coordinator role.