At a Glance
- Tasks: Guide clients through onboarding and ensure their success with our AI solutions.
- Company: Join a small, innovative company transforming local businesses with AI.
- Benefits: Flexible work environment, competitive pay, and opportunities for growth.
- Other info: Be part of a dynamic team focused on automation and client satisfaction.
- Why this job: Make a real difference for small business owners while leveraging cutting-edge technology.
- Qualifications: Strong organisational skills and a knack for client communication.
The predicted salary is between 29700 - 36300 £ per year.
A client signs up, fills in one form, and our AI builds most of their setup before anyone speaks to them.
Your job is everything that still needs a person: the onboarding call, chasing the things only the client can do (Google listing access, domain settings, their customer list), checking the first review requests have gone out, and the short monthly summary that tells them what happened.
Archel is a small, early-stage company that installs and runs AI and automation for owner-run UK local businesses: roofers, flooring shops, kitchen fitters, garages, clinics.
Reviews, missed-call text-back, follow-up, Google listings, websites.
One founder, a lot of AI, and a client list that is growing.
Everything we do is built to use AI first and people where people make the difference.
You will: Run onboarding calls with new clients and get the client-gated items done: listing access, domain, customer list, messaging setup; Check every new account before it goes live: review requests, missed-call text-back, follow-up, website; Review the AI-drafted monthly summary for each client, correct it, and send it; Spot clients going quiet or results slipping and act before they cancel; Ask happy clients for referrals, reviews and short testimonials; Write down what stalls onboarding and work with the founder to automate it.
You are: Good with small business owners: patient, plain-spoken, not precious; Organised.
You can run twenty client accounts from a pipeline and a checklist; Comfortable in a CRM and willing to learn ours properly; Able to read a Google listing, a review flow and a website and tell whether they are working; Happy to let AI do the drafting while you do the judging.
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Customer Success Manager employer: Archel
Archel provides a unique opportunity for employees to work in a fast-paced, innovative environment focused on AI and automation. The company's commitment to personal interaction in customer service creates a supportive and engaging workplace. Employees can expect to grow their skills while contributing to meaningful projects that impact local businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Archel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Archel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Archel:Your cover letter is your chance to shine! Tell us why you want to work at Archel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Archel!
How to prepare for a job interview at Archel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
