Conference and Reception Assistant in Liverpool

Overview

Are you proactive, customer-focused, and highly organised? An exciting opportunity is available for a Conference and Reception Assistant to join our team, providing high-quality administrative support across both the Conference Centre and Reception at the St Margaret Clitherow Centre (SMCC).

You will play a key role in ensuring a welcoming, professional, and efficient environment for visitors, contractors, colleagues, and conference delegates.

Responsibilities

• General administrative duties, including scanning and printing
• Assisting with updates to conference communications, including the website
• Managing room booking requests
• Coordinating events for Archdiocese of Liverpool customers
• Building positive working relationships in a fast-changing environment

Skills and Experience

To thrive in this role, you should be able to demonstrate:

• Experience working in a customer-facing environment
• Proficiency in Microsoft Office applications, including:
• • Word
  • Excel
  • Outlook
  • SharePoint
  • Teams
  • PowerPoint
• Confidence speaking on the phone and welcoming customers in person
• Strong interpersonal skills and the ability to work collaboratively
• Excellent organisation and time-management skills
• Ability to manage priorities effectively
• Willingness and ability to quickly learn new processes and terminology

Day-to-Day Duties

• Greet visitors to SMCC and ensure sign-in procedures are followed
• Provide a visible presence and respond to on-the-day issues (e.g. housekeeping or event queries)
• Respond to enquiries regarding room and event bookings, including accommodation details and pricing
• Welcome contractors and ensure documentation is checked and recorded
• Answer switchboard calls, take messages, and respond to queries
• Handle post, parcels, and internal delivery processes
• Support printing and copying requests
• Ensure meeting rooms are reset, cleared, and restocked
• Support the ordering of supplies for SMCC and the Conference Centre

Terms and Conditions

Salary: £27,000

Location: Saint Margaret Clitherow Centre
Croxteth Drive
Liverpool, L17 1AA

(Hybrid or remote working is not available for this position)

Working Hours
Full time, 35 hours per week
Monday to Friday

Annual Leave

38 days pro-rata, including:

• Eight bank/public holidays
• Set complimentary days

Pension

Employees will be enrolled into the Peoples Pension Scheme

Other Benefits

• Pension salary sacrifice scheme
• Subsidised Lifestyles gym membership
• Life assurance scheme
• Enhanced parental leave pay
• 24/7 Employee Assistance Programme

Closing Date For Applications

Midnight on 30 January 2026