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For Companies At a Glance
- Tasks: Support and engineer systems across technology, including desktops, servers, and applications.
- Company: Join Archax, a cutting-edge FCA-regulated fintech focused on digital assets and capital markets.
- Benefits: Enjoy a competitive salary, bonus, pension, private healthcare, and 25+ days holiday.
- Why this job: Be part of a fast-growing company that values innovation and personal career development.
- Qualifications: 2-3 years in technical support, experience with Linux, Windows, and strong problem-solving skills required.
- Other info: Office-based role in London; ideal for those passionate about tech and finance.
The predicted salary is between 48000 - 84000 £ per year.
This is an office based role, you must be able to commute to and work in the City of London as a norm.
About Us
Archax is an FCA-regulated exchange, broker and custodian for digital assets, targeted at professional and institutional clients. Our services cover all types of digital assets – from cryptocurrencies to NFTs to digital securities – as well as traditional financial instruments too. Our vision is to develop a truly digital capital markets ecosystem that bridges traditional and crypto markets, leveraging tokenisation and blockchain/DLT/Web3.0 technologies.
The Role
Archax has reached a growth point in its development and an opportunity has arisen for an experienced Systems & Support Engineer to join the team. They will bring some experience supporting a variety of systems and technologies preferably from a capital markets environment. The successful applicant will have worked in an environment where internal developers have built trading software. They will provide a senior technology support function and ongoing project-based engineering work across the technology estate, including desktops, servers, networking, public cloud and applications, both off the shelf and bespoke. Applicants will have a strong engineering background, be ambitious, bright, motivated and have substantial experience in a highly technical role. They will also be comfortable gaining and maintaining professional qualifications. Archax is a highly regulated fintech scale-up so experience of working in a rapidly evolving fluid company is vital. The successful applicant must have experience in a firm that has delivered product to external customers.
Knowledge and Experience Required:
- 2-3 years + experience as a hands-on Technical Support Engineer/Application Support Analyst
- Hands on experience administering Linux and Windows estates
- Excellent problem-solving and communication skills
- Networking knowledge
- Hands-on experience administering Office365 platform and applications
- Understanding and experience with the administration of SQL databases
- Experience with task automation, leveraging Python, Bash and/or PowerShell
- Experience with monitoring tools – PRTG, Grafana, OpenSearch, Prometheus.
Beneficial Experience:
- Hands-on experience with Amazon Web Services
- Hands-on experience with Kubernetes/containerised environments
- Experience with No-Code tools such as Retool or Appsmith
- Experience with SOC2/ISO 27001 Certifications.
Other required Skillsets/Traits:
- Experienced in taking ownership, responsibility and accountability of projects end to end.
- Excellent project management skills
- Strong written and verbal communication skills
- Strong analytical skills including problem solving and solution-orientated thinking
- Able to use initiative, work unsupervised and comfortable taking responsibility
- Energetic personality with the drive to effect change and develop relationships across all levels of the business
- Degree or relevant industry qualification
Benefits:
- Competitive salary
- Discretionary bonus
- Company pension scheme
- Comprehensive private healthcare scheme
- Death in service benefit
- 25 days holiday, increasing by one day each year up to 30 days
- Extra day’s holiday for birthday
- Being part of an entrepreneurial, exciting, fast-growing, and future thinking company
- Opportunities to attend events representing Archax and its vision
- Encouragement and support in your personal career development and industry knowledge
Archax is an equal opportunities employer and places a high value on diversity and inclusion. We do not discriminate based on any attribute.
Systems & Support Engineer employer: Archax Ltd
Contact Detail:
Archax Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems & Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux, Windows, and Office365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past challenges you've faced in technical support roles. Be ready to explain how you approached these issues and the solutions you implemented, as this is crucial for a Systems & Support Engineer.
✨Tip Number 3
Network with professionals in the fintech and capital markets sectors. Attend relevant meetups or online forums to connect with individuals who may have insights into Archax or similar companies, which could give you an edge in your application.
✨Tip Number 4
Research Archax's vision and recent developments in digital assets and blockchain technology. Being knowledgeable about the company's goals and how your skills align with their mission can help you stand out during interviews.
We think you need these skills to ace Systems & Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Technical Support Engineer or Application Support Analyst. Focus on your hands-on experience with Linux and Windows, as well as any specific projects that demonstrate your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Archax and explain how your background aligns with their needs. Mention your experience in capital markets and your familiarity with digital assets to show you understand their business.
Highlight Relevant Skills: Clearly outline your technical skills, especially those mentioned in the job description such as networking knowledge, SQL database administration, and experience with task automation using Python or PowerShell. Use specific examples to illustrate your expertise.
Showcase Your Soft Skills: Archax values strong communication and project management skills. Provide examples of how you've successfully managed projects or communicated complex technical information to non-technical stakeholders in previous roles.
How to prepare for a job interview at Archax Ltd
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Linux and Windows systems, as well as your familiarity with SQL databases. Be prepared to discuss specific projects where you successfully solved technical issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and solution-oriented thinking.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical stakeholders. Be ready to discuss how you've collaborated with teams in the past.
✨Express Your Ambition and Drive
Archax is looking for motivated individuals who take ownership of their projects. Share your career aspirations and how you plan to contribute to the company's growth. Show enthusiasm for the fintech industry and a willingness to learn and adapt.
