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For Companies At a Glance
- Tasks: Be the go-to tech support for customers, solving issues and keeping things running smoothly.
- Company: Join a fast-growing leader in unattended retail tech with a vibrant international team.
- Benefits: Enjoy career growth, personal development budget, well-being perks, and some cool swag.
- Why this job: Make a real impact on customer experience while working with cutting-edge technology.
- Qualifications: Fluent in French and English, with strong troubleshooting and communication skills.
- Other info: Dynamic work environment with opportunities to grow as the company expands.
The predicted salary is between 30000 - 42000 £ per year.
We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops. Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. You’ll be the first call when things don’t go to plan - diagnosing issues, finding fixes, and making sure downtime never stands in the way of great service. As our footprint in France expands, we’re looking for someone fluent in French (while English remains our company-wide language). If you like solving problems, talking tech, and keeping people calm when things get tricky, you’ll fit right in.
What You’ll Do
- Be the first point of contact for customers needing tech support—via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, and network issues
- Guide users through step-by-step solutions, remotely (or occasionally on-site)
- Escalate complex issues when needed - making sure they land with the right people fast
- Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira
- Follow up with users to confirm issues are fully resolved
What You’ll Bring
- Experience in a helpdesk, IT support, or customer service tech role
- Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics
- Familiarity with remote desktop tools and helpdesk software
- Clear communication skills in both French and English
- Eye for detail, patience, and problem-solving under pressure
- A team mindset but able to work independently too
Why Join Us
- A role that directly impacts customer experience and operational excellence
- An international, fast-paced team where your input really matters
- Career growth opportunities as our support function scales with the business
- Personal development budget, well-being benefits, and yes, some solid swag
Technical Helpdesk Support Agent employer: Arch Systems
Contact Detail:
Arch Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Support Agent
✨Tip Number 1
Get to know the company inside out! Research Boost inc and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing issues as a Technical Helpdesk Support Agent, brush up on common tech problems and solutions. This way, you can impress during interviews with your problem-solving prowess.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This could give you insider tips and even a referral, which can make all the difference in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to join our awesome team at Boost inc.
We think you need these skills to ace Technical Helpdesk Support Agent
Some tips for your application 🫡
Show Off Your Tech Skills: When you're writing your application, make sure to highlight your troubleshooting skills and any experience you have with helpdesk software. We want to see how you can keep our customers running smoothly!
Be Clear and Concise: Use straightforward language in your application. We appreciate clarity, especially since you'll be guiding users through tech issues. Keep it simple and to the point!
Tailor Your Application: Make sure to customise your application for this role. Mention your experience in IT support and how it relates to the job description. We love seeing candidates who take the time to connect their background to what we do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arch Systems
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills and get familiar with common hardware, software, and network issues. Being able to talk confidently about these topics will show that you're ready to tackle the challenges of a Technical Helpdesk Support Agent.
✨Practice Your Communication Skills
Since you'll be dealing with customers in both French and English, it's crucial to practice clear and calm communication. Role-play potential scenarios with a friend or family member to ensure you can guide users through solutions without getting flustered.
✨Familiarise Yourself with Helpdesk Tools
Get to know tools like Freshdesk, Zendesk, or Jira before the interview. If you can demonstrate familiarity with these platforms, it’ll show that you’re proactive and ready to hit the ground running.
✨Show Your Problem-Solving Mindset
Prepare examples from your past experiences where you've successfully resolved issues under pressure. Highlighting your ability to stay calm and think critically will resonate well with the interviewers, as they value a team player who can also work independently.
