Project Manager

About the Role

Arch Systems is seeking a talented Project Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. In this role, you will own and drive deployment-related programs across our customer base. This role does not require you to be highly technical, but it does require you to be able to work comfortably in a technical environment—coordinating cross-functional teams, driving timelines, managing risks, and ensuring clear communication across customer stakeholders and internal engineering/product teams.

What You Will Own & Drive

• Own end-to-end deployment execution across multiple customer accounts and timelines, including new site implementations, customer onboarding, and connector development rollouts.
• Build and manage project plans that align customer goals, internal resourcing, technical dependencies, and delivery milestones.
• Track and coordinate technology deployments with our customers and partners on a global scale.
• Drive structured kickoff, requirements gathering, implementation, validation, and go-live processes—ensuring consistent execution and high-quality outcomes.
• Coordinate our efforts between our customers and engineering teams by prioritising deployment needs, tracking open questions/issues, and ensuring timely resolution of technical and product blockers.
• Maintain clear project documentation (status, risks, decisions, timelines, scope changes) and provide regular updates to internal stakeholders and customer leaders.
• Partner closely with Technical Account Managers, Sales Engineers, Account Managers, and Applications/Engineering teams to deploy successful rollout and end-to-end solutions across the Arch product stack.
• Lead retrospectives and continuously improve deployment playbooks, templates, checklists, and operating cadence to improve team efficiency and customer experience.

What You Bring to The Table

• 3–5 years of project management experience in a SaaS company, manufacturing technology company, or customer-facing technical environment with a track record of delivering complex projects on time.
• Experience managing cross-functional programs that involve external customers and internal engineering/product stakeholders.
• Comfort operating in technical conversations (connectivity, integrations, data flows) and translating those details into clear project plans and action items.
• Strong organisational skills and attention to detail, with the ability to multitask and juggle several responsibilities simultaneously.
• Strong interpersonal and written/verbal communication skills, including the ability to manage stakeholder expectations and drive accountability.
• Experience with Project Management methodologies (Agile, hybrid Agile/waterfall, or similar) and Project Management Software.
• Bachelor’s Degree (or equivalent industry experience).
• Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas.

What Makes You Stand Out

• Experience supporting deployments in discrete manufacturing environments (electronics or other discrete manufacturing).
• Experience coordinating integration work across systems (e.g., APIs, data pipelines, ERP/MES context) even if you are not the person implementing it.
• Experience developing repeatable rollout processes/playbooks for onboarding new customers and expansion within existing.
• Strong customer-facing presence and ability to run meetings that include both technical and non-technical stakeholders.
• PMP Certification.
• Experience with the Smartsheets platform.
• Additional language proficiencies.

How We Will Support You

• Innovate with Impact: Be part of a team developing transformative data products that optimise and revolutionise manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.
• Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.
• Growth & Development Opportunities: Advance your career through hands-on experience in customer delivery leadership, technical program execution, and scalable operating processes. Arch supports professional development with pathways for skill enhancement and leadership growth.
• Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
• Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.

Application Process

Please submit resumes in English. We encourage passionate applicants to apply, even if they don’t meet every qualification. At Arch, we value authenticity and believe in hiring individuals as their full, unique selves. We’re committed to fostering an environment where team members can leverage their strengths while continuously learning and growing. Don’t let imposter syndrome hold you back—if you’re excited about this opportunity, we’d love to hear from you!

About Arch Systems

At Arch Systems, we empower discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. We work with leading manufacturers to integrate and optimise their data for actionable intelligence, fueling productivity and operational excellence.

Compensation Practices

Arch Systems is committed to equitable, transparent, and market-competitive compensation. This role is remote-first, and compensation is benchmarked using San Francisco Bay Area market data as the reference point for our pay ranges. The total compensation range for this position is USD $125,000 - $175,000 based upon qualifications and experience. Total cash compensation includes a combination of base salary and a discretionary performance bonus. Final compensation is determined by job-related factors including experience, skills, scope of responsibility, and performance expectations, in accordance with applicable pay transparency laws. In addition to cash compensation, this role may be eligible for equity awards, aligning individual impact with Arch Systems' long-term success. For U.S.-based employees, benefits include comprehensive medical, dental, and vision coverage for employees and dependents, retirement contributions, and additional programs that support wellbeing and professional development. International candidates hired through our approved global employment partners will receive regionally competitive benefits and are eligible for non-qualified stock options (NQSOs) from Arch Systems, allowing participation in the company's long-term success.

Remote Equal

Arch champions a remote-first work environment since its inception, promoting flexibility and inclusivity across all teams. While we welcome talent from diverse locations, we currently do not offer visa sponsorship. Arch is committed to full compliance with regulations from the Office of Foreign Assets Control (OFAC) to ensure alignment with all applicable sanctions programs. This means we do not engage in transactions or employment practices that conflict with OFAC regulations, including the hiring of individuals residing in regions subject to US sanctions.