Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client onboarding and ensure smooth tech deployment for new accounts.
- Company: Boost Inc, a fast-growing scale-up with a collaborative culture.
- Benefits: Competitive salary, career progression, and direct impact on company success.
- Other info: Opportunity to travel internationally and work in diverse environments.
- Why this job: Be the architect of client success and make a real difference from day one.
- Qualifications: 3-5 years in B2B onboarding or technical project management; strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
At Boost inc, the most critical moment in a client's journey is the transition from "Signed Contract" to "Fully Operational." As our Customer Success Manager, you are the architect of that transition. Reporting directly to the COO, you are the bridge between our vision and our execution. You aren’t just managing a project; you are managing the momentum. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock-solid from day one.
What You'll Do
- Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live."
- Coordinate the physical rollout of our unattended retail tech, features and deployments. You’ll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there.
- Act as the primary high-touch contact throughout the life cycle. You’ll manage expectations, solve early-stage friction, and build deep trust with new partners.
- You are the "glue" between Commercial, Product and Operations. Reporting to the COO and great exposure to the CCO, you have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines.
- Once a deployment is complete, you’ll manage the formal "handover" to the long-term support team, ensuring the client is educated, empowered, and happy.
- You’ll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable.
What You'll Bring
- 3–5 years of experience in B2B onboarding, implementation, or technical project management.
- You can take a complex international deployment and break it down into a clear, actionable plan.
- You have the "soft skills" to manage stakeholders and the "hard skills" to track technical milestones.
- You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem.
- You’re happy to head out into the field or travel internationally to ensure a rollout goes perfectly. We strongly believe having boots on the ground is a key differentiator.
- You bring a global perspective and adapt your approach to different cultural and business environments. You recognize that working in cities like London, Zurich, or Paris may require different ways of engaging and communicating. Proficiency in an additional European language (such as French, German, Dutch, or Spanish) is a strong advantage.
Why Join Us
- Direct Impact: Reporting to the COO, your work directly affects the company's bottom line and operational reputation.
- Growth: Join a fast-growing scale-up with a serious room for career progression.
- Competitive compensation package.
Implementation Architect: Customer Success Manager in London employer: Arch Systems
Contact Detail:
Arch Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Architect: Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let your passion for the role shine through. It makes a huge difference!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show that you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Implementation Architect: Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being the bridge between our vision and execution. Share why you’re drawn to the Customer Success Manager position and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in B2B onboarding or technical project management. We’re looking for someone who can break down complex deployments into actionable plans, so give us examples of how you've done this in the past!
Be Clear and Concise: We appreciate clarity! Use straightforward language and structure your application well. This will help us see your attention to detail and organisational skills, which are crucial for managing timelines and tasks effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Boost inc!
How to prepare for a job interview at Arch Systems
✨Know the Company Inside Out
Before your interview, make sure you research Boost inc thoroughly. Understand their mission, values, and the specifics of their customer success approach. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Prepare Your Success Stories
Think of specific examples from your past experience that demonstrate your skills in B2B onboarding and project management. Be ready to discuss how you've successfully managed complex deployments and built strong relationships with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Soft Skills
As a Customer Success Manager, your ability to manage expectations and build trust is crucial. Prepare to discuss how you've navigated challenging situations in the past and how you’ve effectively communicated with different teams. Highlight your interpersonal skills and adaptability to various business environments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's future plans for international deployments or how they measure success in customer onboarding. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.