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- Tasks: Lead onboarding for new clients and ensure smooth tech deployment.
- Company: Boost inc, a fast-growing tech company focused on customer success.
- Benefits: Competitive salary, career growth opportunities, and direct impact on operations.
- Other info: Opportunity to travel internationally and work in diverse cultural environments.
- Why this job: Be the key player in transforming client relationships from contract to operational success.
- Qualifications: 3-5 years in B2B onboarding or technical project management; strong communication skills.
The predicted salary is between 50000 - 65000 ÂŁ per year.
At Boost inc, the most critical moment in a client’s journey is the transition from “Signed Contract” to “Fully Operational.” As our Customer Success Manager, you are the architect of that transition. Reporting directly to the COO, you are the bridge between our vision and our execution. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock‑solid from day one.
What You’ll Do
- Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful “Handover to Live.”
- Coordinate the physical rollout of our unattended retail tech, features and deployments. You’ll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there.
- Act as the primary high‑touch contact throughout the life cycle. You’ll manage expectations, solve early‑stage friction, and build deep trust with new partners.
- You are the “glue” between Commercial, Product and Operations. Reporting to the COO and great exposure to the CCO, you have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines.
- Once a deployment is complete, you’ll manage the formal “handover” to the long‑term support team, ensuring the client is educated, empowered, and happy.
- You’ll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable.
What You’ll Bring
- 3–5 years of experience in B2B onboarding, implementation, or technical project management.
- You can take a complex international deployment and break it down into a clear, actionable plan.
- You have the “soft skills” to manage stakeholders and the “hard skills” to track technical milestones.
- You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem.
- You’re happy to head out into the field or travel internationally to ensure a rollout goes perfectly.
- You bring a global perspective and adapt your approach to different cultural and business environments.
- Proficiency in an additional European language (such as French, German, Dutch, or Spanish) is a strong advantage.
Why Join Us
- Direct Impact: Reporting to the COO, your work directly affects the company’s bottom line and operational reputation.
- Growth: Join a fast‑growing scale‑up with a serious room for career progression.
- Competitive compensation package.
Implementation Architect: Customer Success Manager employer: Arch Systems
Contact Detail:
Arch Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Architect: Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to implementation and customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of past projects where you managed complex deployments. Highlight how you solved problems and built relationships – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Implementation Architect: Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Architect role. Highlight your experience in B2B onboarding and project management, and show us how you can manage the momentum from contract signing to operational success.
Showcase Your Soft Skills: We want to see your ability to manage stakeholders and build trust. Use examples from your past experiences where you've successfully navigated complex situations or resolved conflicts to keep projects on track.
Be Detail-Oriented: Since you’ll be managing timelines and tasks, it’s crucial to demonstrate your attention to detail. Mention specific instances where your checklist mentality helped avoid potential issues or improved project outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Arch Systems
✨Know the Company Inside Out
Before your interview, make sure you research Boost inc thoroughly. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples from your past experience where you've successfully managed complex projects. Highlight how you broke down tasks, coordinated with teams, and ensured smooth transitions, as this aligns perfectly with the responsibilities of the Implementation Architect role.
✨Demonstrate Your Soft Skills
Since this role requires managing relationships and expectations, be ready to share instances where you've built trust with clients or resolved conflicts. Emphasise your communication skills and adaptability, especially in diverse cultural settings.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their onboarding process, team dynamics, or future projects. This shows that you're not just interested in the job, but also in how you can contribute to their success.