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For Companies At a Glance
- Tasks: Install and maintain cutting-edge vending machines across the UK and Europe.
- Company: Join a fast-growing leader in unattended retail technology with a global presence.
- Benefits: Enjoy career growth, personal development budget, and awesome company swag.
- Other info: Dynamic international team with opportunities for travel and professional development.
- Why this job: Make a real impact on customer experience while solving technical challenges.
- Qualifications: Experience in field service or similar roles; strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At A Glance We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops. To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. You’ll also support machine installations and relocations, ensuring our customers stay up and running. If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in.
What You'll Do
- Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
- Quality Champion: Work to strict deadlines, achieving best-in‑class service quality with efficient use of time and parts.
- Team Player: Accurately log all activity, manage vehicle stock, and support the helpdesk when not in the field.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock, tools, and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
What You'll Bring
- Experience as a Field Service Engineer or similar role - ideally in vending, automated retail, or dispense technologies.
- Strong communication, customer service, and interpersonal skills—both over the phone and in person.
- High technical aptitude with excellent hardware/software fault‑finding abilities.
- Confidence, patience, and a constructive, solutions‑oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe, including overnight stays. (Valid Passport required).
- An electrical background or understanding is advantageous.
Why Join Us
- A role that directly influences customer experience and operational excellence.
- Work with an international, fast‑paced team where your contribution truly matters.
- Career growth opportunities as our support function scales.
- Personal development budget, well‑being benefits, and of course - great company swag.
About us Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting‑edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
Field Service Engineer (International) employer: Arch Systems
Contact Detail:
Arch Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (International)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve kept customers happy. We want to see that you can handle the heat when things go wrong!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Boost inc. Let’s make it happen!
We think you need these skills to ace Field Service Engineer (International)
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience as a Field Service Engineer or in similar roles. We want to see your technical aptitude and problem-solving skills shine through in your application!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to match the job description. Use keywords from the posting to show us you’re the perfect fit for our team.
Communicate Clearly: Strong communication is key in this role. When writing your application, be clear and concise. Show us how you can effectively communicate both over the phone and in person.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Arch Systems
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical prowess. Brush up on the specific technologies and systems used in unattended retail. Be ready to discuss your past experiences with hardware/software fault-finding and how you've tackled similar challenges.
✨Showcase Your Customer Service Skills
This role is all about keeping customers calm and confident during breakdowns. Prepare examples of how you've handled customer interactions, especially in stressful situations. Highlight your communication skills and how you ensure customer satisfaction.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when diagnosing issues or responding to machine failures. Show that you're a natural problem-solver who can think on your feet.
✨Demonstrate Your Team Spirit
Even though this role involves a lot of independent work, being a team player is crucial. Prepare to discuss how you've collaborated with colleagues in the past, supported helpdesks, or contributed to continuous improvement initiatives. This will show that you can balance independence with teamwork.