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For Companies At a Glance
- Tasks: Support the sales team with customer queries and administration tasks.
- Company: Join a leading manufacturing company in Nuneaton, known for its innovation.
- Benefits: Earn £14.00 - £15.00 per hour with a permanent role and set hours.
- Why this job: Great opportunity to enhance your admin skills while making an impact in customer service.
- Qualifications: Experience in administration and customer service, plus knowledge of Excel and manufacturing.
- Other info: Work Monday to Thursday 07:30am – 16:30pm and Friday 07:30am – 13:30pm.
Are you experienced in Administration and Customer Service, and looking for a new challenge?
Arch Recruitment Solutions are currently recruiting for an experienced Customer Support Administrator for a Manufacturing company based in Nuneaton. This position is suited to candidates with experience within customer service and strong administration skills, as well as knowledge of the manufacturing industry.
Role responsibilities:
- Supporting the sales team with customer queries, expediting and administration.
- Customer facing when required.
- Completing various administration duties.
Role requirements:
- Experience within administration.
- Strong knowledge of Excel/IT packages.
- Customer service background and comfortable completing some sales.
- Knowledge of the manufacturing industry, ideally Aerospace.
If you are interested in discussing this position in more detail, please contact Kirsten Oxtoby on the details provided.
Customer Support Administrator employer: Arch Recruitment Solutions Ltd
Contact Detail:
Arch Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the manufacturing industry, especially aerospace. Understanding the specific challenges and terminology used in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your Excel skills. Since strong IT skills are a requirement, being able to demonstrate your proficiency in Excel during discussions can give you an edge over other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Think of specific situations where you resolved issues or improved customer satisfaction, as these stories will showcase your skills effectively.
✨Tip Number 4
Network with professionals in the manufacturing sector. Engaging with industry contacts can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administration and customer service experience. Include specific examples of how you've supported sales teams or handled customer queries in previous roles.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and requirements mentioned in the job description. Emphasise your knowledge of the manufacturing industry, particularly if you have experience in aerospace.
Showcase IT Skills: Since strong Excel and IT skills are essential for this role, mention any relevant software you are proficient in. Consider including specific tasks you've accomplished using these tools to demonstrate your capabilities.
Highlight Customer Service Experience: In your application, provide examples of your customer service background. Discuss situations where you resolved customer issues or improved customer satisfaction, as this will show your suitability for the role.
How to prepare for a job interview at Arch Recruitment Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've successfully handled customer queries and resolved issues, as this will demonstrate your capability in a customer-facing role.
✨Demonstrate Your Administration Proficiency
Since strong administration skills are crucial for this position, be ready to discuss your experience with administrative tasks. Mention any relevant software you’ve used, particularly Excel, and provide examples of how you’ve efficiently managed data or documentation in past roles.
✨Familiarise Yourself with the Manufacturing Industry
Having knowledge of the manufacturing industry, especially aerospace, can set you apart from other candidates. Do some research on the company and the industry trends, and be prepared to discuss how your background aligns with their needs.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, company culture, or specific challenges the sales team faces.