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- Tasks: Provide technical support and analytical insight for motor claims across various MGAs.
- Company: Join Arch Re, a collaborative and innovative company enabling possibilities.
- Benefits: Competitive salary, professional development, and opportunities for client engagement.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 5+ years in UK motor claims handling and strong communication skills.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Technical Claims Specialist role at Arch Re. With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM.
Position Summary
The Technical Claims Specialist will provide technical support, analytical insight, and quality assurance across a broad panel of MGAs. The role assists with claim referrals, audits, MI preparation, and technical projects to ensure claims are handled in line with internal expectations, regulatory frameworks, and our delegated authority agreements. This is a handsâon role working in a team in delivering consistent technical governance, improving MGA performance, and ensuring strong customer outcomes. It offers the opportunity to engage directly with MGA partners, reinsurers, law firms and contribute to technical bestâpractice initiatives.
Key Responsibilities
- Technical Support & Governance
- Assist with technical and regulatory oversight of motor claims handled under delegated authority.
- Support the execution of file audits and thematic reviews.
- Help identify technical inconsistencies, areas of leakage, and potential improvement opportunities.
- Contribute to reviewing reserving adequacy and settlement strategy on selected claims.
- Prepare initial audit findings and assist in drafting recommendations.
- MGA Relationship Support
- Act as a supporting point of contact for MGAs and thirdâparty administrators on technical claims matters.
- Assist with onboarding processes for new MGAs, including documentation reviews and technical due diligence.
- Support the monitoring of MGA performance plans and elevate issues where appropriate.
- Attend joint settlement meetings, mediations, or reviews as part of ongoing technical development.
- Claims Strategy & Best Practice
- Contribute to developing technical guidance, bestâpractice documents, and training materials.
- Assist with research into emerging risks, legal changes, and market trends.
- Support the implementation of governance improvements and claims process enhancements.
- Reporting & Performance Monitoring
- Assist in producing regular MI packs, dashboards, and summary reports for claims performance.
- Support performance trend analysis, lossâratio reviews, and portfolio insights in collaboration with underwriting and actuarial colleagues.
- Help prepare materials for technical committees and internal performance reviews.
- Regulatory & Compliance
- Help maintain accurate delegated claims authority documentation and audit trails.
- Support compliance checks such as complaint rootâcause analysis and ensure MGAs are aligned with Renato standards, including Consumer Duty.
- Assist in preparing materials for internal audit or regulatory submissions.
Minimum Qualifications, Skills and Experience
- Strong experience in UK motor claims handling, ideally within insurer or MGA environments. A minimum of 5 years experience is preferable.
- Good technical knowledge across bodily injury, credit hire, or fraud (specialist in at least one area beneficial).
- Understanding of delegated authority environments or outsourced claims models.
- Analytical mindset with confidence handling MI and identifying technical trends.
- Strong communication skills with the ability to draft clear reports and interact with external stakeholders.
- Organised, proactive, and comfortable working with limited supervision on defined tasks.
- Progress towards relevant insurance qualifications preferred (Cert CII / Dip CII).
- Desire to undertake externalâfacing work, attend meetings, and develop clientârelationship skills.
- Must be willing to travel.
- Strong work ethic, initiative, and willingness to develop technical capability.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.
Technical Claims Specialist in London employer: Arch Re
Contact Detail:
Arch Re Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Claims Specialist in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Arch Re or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for interviews by researching common questions for Technical Claims Specialists. We recommend practising your answers with a friend or in front of a mirror to boost your confidence and ensure you come across as knowledgeable and enthusiastic.
â¨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss specific examples where you've identified trends or improved processes in claims handling. This will demonstrate your value and fit for the role.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Arch Re and being part of our collaborative culture.
We think you need these skills to ace Technical Claims Specialist in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Technical Claims Specialist role. Highlight your experience in UK motor claims and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful â we love a good story!
Show Off Your Analytical Skills: Since this role involves a lot of analytical insight, make sure to showcase your ability to handle MI and identify trends. Give us examples of how you've used these skills in past roles â weâre all about those details!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, it shows us youâre keen on joining our team at Arch!
How to prepare for a job interview at Arch Re
â¨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to motor claims, especially in areas like bodily injury or fraud. Be ready to discuss specific cases you've handled and how you approached them, as this will show your expertise and analytical mindset.
â¨Understand the Company Culture
Arch Re values collaboration and innovation, so be prepared to talk about how you've worked in teams to achieve goals. Share examples of how you've contributed to a positive team environment and how you can bring that same energy to their culture.
â¨Prepare for Scenario Questions
Expect questions that ask how you would handle specific claims scenarios or regulatory challenges. Think through potential situations you might face in the role and prepare structured responses that highlight your problem-solving skills and technical governance experience.
â¨Show Your Communication Skills
Since the role involves liaising with MGAs and external stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated complex information in the past, whether through reports or during meetings, to demonstrate your strong communication abilities.
