Technology Manager

Leading the implementation of the arch.law law technology strategy with lead responsibility for the effective management and delivery of the arch.law technology platform, systems and applications. Working directly with functional teams to provide support and training to Members across the arch.law business.

Main Responsibilities

1. User platform access

New Member set up

• Own thetech set upprocess for new members following contract completion.
• Arrange and coordinate:
• IT setup
• Actionstepaccess and trainingplus import of member to matters
• Dashboard setup
• Arch Collaborate/Viva/TPA demonstrations
• Set up on panels and portals
• Ensure alltechnology tasksarecompleted,and members are operational.

Leaver removals

• Manage member exits and offboarding activities.
• Remove access from relevant suppliers and systems.
• Coordinate closure of accounts and licences.
• Ensure records are updated following departure.

MSP

Primary internal owner forMSP contract.Responsibilities include:

• Own the day-to-day relationship with Everything Tech (ET).
• Manage ticket logging,escalationand resolution.
• Attend and lead weekly service review calls.
• Review and approve ET invoices.
• Act as escalation point for unresolved issues.

Actionstep

Primary internal owner forActionstep.Responsibilities include:

• User setup and permissions.
• Member onboarding and training.
• Workflow implementation and updates.
• Coordination withActionstepsupport.
• Testing and deployment of improvements.
• Supporting members on best practice use.
• Identifyingsystem enhancements.
• Reviewing new features and communicating opportunities to members.

Own the application estate including:

Activitiesinclude:

• Licence allocation.
• User creation and removal.
• User permissions.
• Deployment coordination.
• Renewal management.

3. Management of Technology Support

Coordination and Support

• Act as primary contact for all staffand MembersregardingIT and systems issues.
• Triage requests before escalation to ET.
• Coordinate resolution of technical issues.
• Track recurring problems andidentifyimprovements.

HardwearProcurement

• Order IT equipment and peripherals.
• Ensure equipment is delivered to the correct individuals.
• Coordinate replacements and upgrades when necessary.

M&A

• Project manage IT dimensions of a transaction
• Data migrations asrequired
• Hardware upgrades
• Software transitions asrequired

4. Training

Training and knowledge sharing

• Deliver onboarding training.
• DeliverActionsteptraining.
• Support central team training.
• Create and update guidance documentation whererequired.

5. Budgets

IT Budget Management

• Track software and support costs.
• Support supplier negotiations and cost management.
• Provide information and recommendations on operational spend.

What makes arch.law a great place to work ?

A People-First Culture

We offer a professional, inclusive workplace designed to attract outstanding talent and help individuals thrive. We expect our people to challenge us and to help us evolve in a rapidly changing sector.

In return, we offer a culture that supports personal and professional growth in equal measure, making a career with arch.law inspiring, rewarding and full of opportunity.

As a forward-thinking global business, our networks enable colleagues to connect. We pride ourselves on delivering excellent service to our clients and Members while maintaining an inclusive and supportive environment for our people.

We value the diverse experiences, ideas and contributions each colleague brings, enhancing creativity and collaboration to build long-lasting, trusted relationships with our members and clients.

In a modern legal sector characterised by evolving work patterns and constant change, we recognise the importance of promoting a healthy work-life balance.

We understand the importance of a positive working environment in influencing motivation, productivity and wellbeing, and are committed to ensuring our people feel supported, celebrated and inspired.

We want to grow a successful team, and happy, healthy employees are more likely to flourish with us over the long term.

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