At a Glance
- Tasks: Lead marketplace performance and drive trading strategies for a fast-growing e-commerce company.
- Company: Dynamic e-commerce organisation specialising in consumer products and online marketplaces.
- Benefits: Competitive salary, career growth opportunities, and a chance to work with global brands.
- Other info: Join a vibrant team focused on innovation and operational excellence.
- Why this job: Make a real impact on marketplace success while leading a talented team.
- Qualifications: Strong commercial acumen, leadership experience, and excellent analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
A fast‑growing E‑commerce organisation specialising in consumer products, online marketplaces and a dedicated D2C website. The business partners with globally recognised brands delivering high‑quality products directly to customers. This senior role leads the full commercial, operational, and account‑health performance of all online marketplaces within the assigned region. You will act as the single accountable owner of marketplace results, directing a multi‑disciplinary team and holding responsibility for P&L delivery, trading strategy, demand planning, PPC performance, and partner relationship management. Leading a team, you will report directly to the Senior Leadership team, with end‑to‑end accountability for marketplace outcomes.
Key Accountabilities
- Commercial Ownership & P&L Delivery
- Deliver revenue, margin, and contribution targets for all online marketplaces.
- Manage performance vs budget and forecast, driving corrective actions where required.
- Control margin levers including pricing, promotions, fees, PPC efficiency, fulfilment, and storage.
- Ensure trading decisions are commercially justified with clear profit and stock impact.
- Partner with Finance to support re‑forecasting and performance explanation.
- Marketplace Ownership & Relationship Management
- Act as the single accountable owner for online marketplace performance.
- Lead all operational, commercial, and strategic interactions with marketplace partners.
- Manage escalations, issue resolution, and performance reviews.
- Evaluate and drive participation in partner programmes that deliver commercial value.
- Protect account health across all marketplaces.
- Set standards for compliance, operational discipline, and risk control.
- Monitor policy adherence, performance metrics, and risk indicators.
- Lead responses to warnings, investigations, or suspensions.
- Ensure corrective actions are implemented and sustained.
- Demand Planning Leadership
- Direct demand planning, forecasting, and replenishment priorities.
- Own sell‑through targets and exit strategies for slow‑moving stock.
- Manage risks relating to shortages, excess inventory, and aged stock.
- Take accountability for commercial outcomes of demand decisions.
- Trading, Pricing & Promotions
- Own marketplace trading strategy and execution.
- Direct Category Managers on range strategy and SKU‑level performance.
- Set pricing strategies aligned to margin and competitive positioning.
- Approve promotions, deals, and discounting activity.
- Take decisive action on underperformance.
- PPC & Traffic Performance
- Own PPC strategy, execution, and commercial outcomes.
- Set targets for PPC Executives and ensure spend is ROI‑driven and stock‑aware.
- Optimise TACoS, ACOS, conversion rates, and organic/paid balance.
- Scale, pause, or redirect spend based on performance and inventory.
- Set standards for listing quality, content accuracy, and brand presentation.
- Direct Copywriter and Listings Uploaders on priorities and execution.
- Ensure catalogue structure supports discoverability, conversion, and compliance.
- Oversee new product launches and listing readiness.
- Cross‑Functional Leadership
- Drive execution across PPC, Supply Chain, Compliance, Finance, and Operations.
- Set clear priorities, actions, and deadlines for marketplace initiatives.
- Escalate risks early and ensure follow‑through on agreed actions.
- Reporting & Insight
- Own weekly trading updates and monthly performance reviews.
- Analyse revenue, margin, PPC, and stock health performance.
- Direct the Commercial Analyst on insight generation.
- Translate insight into clear decisions and actions.
- Compliance & Operational Readiness
- Ensure products are compliant, upon arrival.
- Prevent blocked inventory or listing suspensions through proactive control.
- Maintain operational readiness for peak and seasonal trading.
Requirements
- Strong commercial acumen and P&L ownership
- Advanced analytical capability
- Proven leadership of cross‑functional teams
- Strong relationship management skills
- Demand planning and inventory management experience
- Operational and compliance awareness
- Strategic thinking with commercial pragmatism
- Excellent communication skills
- High resilience and problem‑solving capability
Head of Marketplace Trading & Performance in Milton Keynes employer: Arch Law Limited
Join a dynamic and fast-growing E-commerce organisation in Milton Keynes, where innovation meets opportunity. As the Head of Marketplace Trading & Performance, you will thrive in a collaborative work culture that values your expertise and encourages professional growth. With a focus on delivering high-quality products and exceptional partner relationships, this role offers a unique chance to lead a multi-disciplinary team while enjoying competitive benefits and a commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Marketplace Trading & Performance in Milton Keynes
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Arch Law Limited are looking for when hiring for a Head of Marketplace Trading & Performance.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Arch Law Limited for the Head of Marketplace Trading & Performance, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Arch Law Limited as a Head of Marketplace Trading & Performance, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Arch Law Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Marketplace Trading & Performance.
We think you need these skills to ace Head of Marketplace Trading & Performance in Milton Keynes
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Arch Law Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Arch Law Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Arch Law Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Arch Law Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Arch Law Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Arch Law Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
