At a Glance
- Tasks: Lead Lean Transformation initiatives and drive continuous improvement across the organisation.
- Company: Join a collaborative company that inspires progress and enables possibilities.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by guiding teams to achieve their best through Lean practices.
- Qualifications: Degree preferred with relevant business improvement qualifications and 5+ years of experience.
The predicted salary is between 60000 - 80000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.
Key Tasks and Responsibilities
- Lead the overall deployment of a Lean Transformation with specific responsibility for initiatives and continuous improvement practices and routines.
- Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business unit experts).
- Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
- Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
- Deliver performance objectives as stated in charter (Evaluation of meeting delivery and performance outcomes).
- Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative.
- Guide training and problem solving workshops with senior managers & teams.
- Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
- Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership.
- Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture tangible benefits.
- Drive the consistent use of Lean standards in the delivery of Value Stream or Function.
Role Requirements & Skills
- Attention to detail and pride in delivering high quality outputs.
- Self-driven, autonomous with strong results orientation.
- Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company.
- Strong organisational skills.
- Ability to effectively interpret data and measure performance.
- Ability to handle changing priorities and use good judgement when working in challenging situations.
- Ability to multitask whilst maintaining focus.
- Hands on application of core Lean tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
- Demonstrate proficiency in project and program management.
Qualifications
- Academic qualifications; Degree preferred.
- Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System.
- Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.
Experience
- 5+ Years as a lean practitioner with demonstrated success in supporting change.
- Financial Services and an understanding of Operational Management Practices.
- Development & Implementation of Lean / Continuous improvement initiatives.
- Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment.
Process & Operational Excellence Delivery Manager employer: Arch Insurance
At Arch Europe Insurance Services Ltd, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to reach their full potential. As a Process & Operational Excellence Delivery Manager, you will benefit from extensive professional development opportunities, a supportive environment for continuous improvement initiatives, and the chance to make a significant impact within the financial services sector. Join us in enabling possibility and driving meaningful change in our organisation and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Process & Operational Excellence Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Lean and operational excellence. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you successfully implemented Lean practices. This will demonstrate your expertise and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Process & Operational Excellence Delivery Manager
Some tips for your application 🫡
Show Your Passion for Lean:When writing your application, let your enthusiasm for Lean methodologies shine through. We want to see how you've applied these principles in real-world scenarios and how they’ve made a difference in your previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Process & Operational Excellence Delivery Manager role. Highlight relevant experiences and skills that align with our job description, especially your successes in continuous improvement initiatives.
Be Clear and Concise:We appreciate clarity! Use straightforward language and get straight to the point in your application. Avoid jargon unless it’s relevant to Lean practices, and make sure your achievements are easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arch Insurance
✨Know Your Lean Tools
Make sure you brush up on your knowledge of Lean tools and methodologies. Be ready to discuss how you've applied process mapping, data collection, and root cause problem-solving in your previous roles. This will show that you not only understand the theory but can also put it into practice.
✨Showcase Your Communication Skills
Since this role involves working closely with senior leaders and teams, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated complex ideas or facilitated workshops in the past. This will highlight your ability to engage and influence others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle changing priorities. Think of specific instances where you've successfully navigated challenges in a fast-paced environment, particularly in financial services or operational management.
✨Build Relationships
Emphasise your experience in developing strong partnerships with business unit leaders. Be ready to discuss how you've understood their specific issues and integrated continuous improvement practices into their operations. This will demonstrate your collaborative approach and ability to drive change.
