At a Glance
- Tasks: Investigate and resolve complaints while promoting compliance and regulatory awareness.
- Company: Join a collaborative company that inspires progress and innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Make a real difference by helping customers and driving positive change.
- Qualifications: Degree educated with strong problem-solving and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Key Tasks and Responsibilities
- Promote a culture of compliance by raising awareness of compliance and regulatory matters and encourage adherence to applicable laws and regulations.
- Ensure complaints are investigated promptly, fairly and in line with all company procedures and regulatory expectations whilst promoting a culture to ensure the same across the business.
- Analyse complaints, providing insights in product, team, and service performance and performance against market peers ensuring robust and operational complaints policies and procedures are embedded across the business.
- Support the embedding of an effective root cause analysis mechanism.
- Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with the Complaints Manager, and colleagues in Compliance to identify poor customer outcomes and drive necessary change either at product or functional level.
- Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs.
- Support regulatory complaint reporting, liaising with the Compliance Function.
- Support the management of the handling of complaints from the initial complaint through to conclusion.
- Support the Complaints Manager in the complaints process, ensuring that policy changes and efficient processes are implemented.
- Collaborate with the Compliance Function with a view to implementing relevant amended or additional legislation or regulation in respect of complaints.
- Liaise with colleagues in the Compliance Function to provide complaints training throughout the business to ensure that all staff understand how to identify a complaint and are aware of the process that they should follow.
Role Requirements & Skills
- Demonstrate a high level of problem solving and the ability to resolve issues.
- Demonstrate a risk based methodology in work methods and reporting.
- Strong analytical skills.
- Ability to manage own workload, prioritising tasks appropriately and ensuring that SLAs are achieved.
- Strong interpersonal skills to deal with challenging issues and provide the right outcome for customers and the business and the ability to communicate effectively with a wide range of people face to face and over the telephone.
- Strong attention to detail and excellent organisational skills.
- Strong Root cause analysis and data reporting experience.
- Strong reporting and MI knowledge.
Qualifications
- Ideally degree educated.
Experience
- Knowledge and understanding of FCA and Lloyd’s procedures, specifically around complaints.
- Working knowledge of Aptean Respond a plus.
- Complaints handling experience within the insurance industry.
- CII a plus in lieu of business experience.
Complaints Associate in Manchester employer: Arch Insurance
At Arch Europe Insurance Services Ltd, we pride ourselves on fostering a collaborative and innovative work environment that empowers our employees to thrive. As a Complaints Associate, you will benefit from comprehensive training, opportunities for professional growth, and a commitment to compliance that ensures your contributions are valued and impactful. Located in a vibrant area, our company culture promotes not only individual success but also collective achievement, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Associate in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you fit into our collaborative environment, so think about examples that showcase your problem-solving skills and teamwork.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experiences related to complaints handling and compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of enabling possibility.
We think you need these skills to ace Complaints Associate in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Associate role. Highlight your relevant experience in complaints handling and any knowledge of FCA and Lloyd’s procedures. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenging issues in the past. We love candidates who can demonstrate strong analytical skills and a risk-based approach to problem-solving, so let that shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative culture!
How to prepare for a job interview at Arch Insurance
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA and Lloyd’s procedures, especially around complaints. Familiarise yourself with the company’s values and how they promote a culture of compliance. This will show that you’re not just interested in the role but also in how the company operates.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved complaints or issues. Highlight your analytical skills and how you approached root cause analysis. This will demonstrate your ability to handle challenging situations effectively.
✨Be Ready to Discuss Data
Since the role involves reporting and MI knowledge, be prepared to talk about your experience with data analysis and reporting. Bring examples of how you've used data to drive change or improve processes in previous roles. This will showcase your analytical mindset.
✨Practice Your Interpersonal Skills
As a Complaints Associate, you'll need strong interpersonal skills. Practice how you would communicate with different stakeholders, especially in challenging situations. Role-play common scenarios with a friend to build your confidence and ensure you can convey empathy and professionalism.
