With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.
Role Summary & Purpose
- Manage a portfolio of first party property claims.
- Working in conjunction with Underwriters.
- Liaise with brokers, stakeholders and insureds as required.
Key Tasks & Responsibilities
- Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's
- Adjust, assess and manage assigned claims within own defined authority.
- Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
- Setting of file strategies and negotiating settlement in accordance with policy terms.
- Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
- Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.
Role Requirements & Skills
- Basic understanding of UK insurance market and the claims process
- Ability to review policy documents and correctly interpret cover.
- Ability to apply a high level of self-management.
- Enthusiasm and passion for strong customer service
- Strong analytical, verbal and written skills
Qualifications
- Open to working towards CII qualifications
Experience
- Insurance experience desirable
- Customer service experience
14101 Arch Europe Insurance Services Ltd
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Claims Assistant in Manchester employer: Arch Insurance
At Arch Europe Insurance Services Ltd, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to reach their full potential. As a Branch Manager, you will not only lead a high-performance team but also have access to extensive professional development opportunities and a supportive environment that values teamwork and excellence in service delivery. Located in a vibrant area, our branch offers unique advantages such as strong community ties and the chance to make a significant impact in the local market.
