At a Glance
- Tasks: Support the team in managing conduct risk and enhancing customer experience.
- Company: Join a collaborative and innovative insurance company focused on enabling possibilities.
- Benefits: Gain valuable experience, work with talented colleagues, and develop your skills.
- Other info: Opportunities for career growth and a chance to solve complex business problems.
- Why this job: Make a real impact on customer journeys and ensure compliance in a dynamic environment.
- Qualifications: A levels preferred; strong analytical and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM.
Role Summary and Purpose
The candidate will work as part of a team, managing and overseeing the firm's conduct risk exposures. The role will have a strong focus on co-ordinating and completing first line product reviews for new and existing products; including analysis of conduct MI, review of policy documentation and completion of conduct risk assessments. The team works across Arch's company market and Lloyd's platforms. The candidate will therefore work closely with a number of departments across the business, including underwriting, claims, delegated authorities, complaints and operations. A key focus of the role is to ensure compliance with both Lloyd's and FCA conduct requirements, safeguard the customer journey and ensure Arch's products offer value to our customers at all times.
Key Tasks and Responsibilities
- Support the Customer Experience Manager in managing the daily workload of the conduct team
- Participate in the schedule of Arch's customer journey mapping, outcomes testing and communications testing
- Provide conduct support and assistance, both internally and to our third-party business partners e.g. coverholders and DCAs
- Assist with the analysis of conduct MI and "lessons learned" to ensure Arch meets its desire to provide exceptional customer service
Role Requirements & Skills
- Skills / Competencies
- Technical knowledge of the conduct and compliance framework
- Ability to multi-task and be highly organised
- Strong data analytic skills
- Strong track record of working collaboratively to deliver successful outcomes
- Ability to communicate effectively at all levels
Qualifications
- Minimum A level standard preferred
- Chartered Insurance Institute qualifications, or University degree (or similar) desirable
Experience
- Strong conduct background, with working knowledge of FCA conduct/customer requirements from an insurance perspective.
- Experience in the Lloyd's market preferable but not essential
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.
Customer Experience Analyst-1 in London employer: Arch Insurance
At Arch, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to reach their full potential. As a Customer Experience Analyst, you will benefit from extensive growth opportunities within a supportive environment, where your contributions directly impact our commitment to exceptional customer service. Located in a dynamic market, our team thrives on the synergy of diverse departments, ensuring a rewarding experience for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Analyst-1 in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Arch. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and conduct risk. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to improve customer experiences or compliance in past roles. This will demonstrate your fit for the Customer Experience Analyst position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up job alerts to stay updated on new opportunities at Arch.
We think you need these skills to ace Customer Experience Analyst-1 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Analyst role. Highlight your data analytic skills and any relevant conduct compliance experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to our mission of enabling possibility. Keep it engaging and personal!
Showcase Collaboration Skills:Since we value teamwork, mention any past experiences where you've successfully collaborated with different departments. This will show us you’re a great fit for our culture of collaboration and innovation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arch Insurance
✨Know Your Conduct Framework
Make sure you brush up on your knowledge of the conduct and compliance framework before the interview. Understanding the FCA conduct requirements and how they apply to customer experience will show that you're serious about the role and ready to contribute from day one.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analytics to solve problems or improve processes. Highlighting your strong data analytic skills with real-life scenarios will demonstrate your ability to add value to the team.
✨Collaboration is Key
Since the role involves working closely with various departments, be ready to talk about your experience in collaborative environments. Share stories that illustrate how you've successfully worked with others to achieve common goals, as this aligns perfectly with the company's culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to conduct risk or customer experience. Practising your responses to these types of scenario questions will help you articulate your thought process and problem-solving abilities effectively during the interview.
