UKR Regional Governance & Strategy Lead

Role Summary and Purpose

Supports the day-to-day running of the S&D Central team by delivering operational governance, management information, and process discipline across strategic partner and revenue-related activities, including Additional Broker Remuneration. The role ensures standards are defined, embedded, and monitored, with clear outputs, accurate reporting, and effective coordination across stakeholders.

Key Tasks And Responsibilities

• Prepare high-quality, well-presented and accurate meeting packs, providing analysis and insight to support engagements between Arch business representatives (typically Key Account Directors) and strategic partners.
• Maintain day-to-day operational control of governance standards within the team, focusing on Additional Broker Remuneration (ABR) arrangements.
• Develop and maintain prescribed processes; communicate requirements to the wider business and support stakeholder adherence.
• Maintain governance documentation (format, content and storage) and ensure version control.
• Support S&D compliance with business and regulatory governance and practice standards by maintaining appropriate controls, monitoring adherence, escalating exceptions, and contributing to timely and accurate compliance reporting.
• Own scheduling and deadline management for key governance activities.
• Track account performance and support associated processes (e.g., ROI reviews, interim performance tracking, stakeholder summaries, and quarterly ABR accrual calculations).
• Collaborate with key stakeholders across the business (Finance, Accounts Payable and Branches) to ensure timely and accurate inputs/outputs.
• Ensure alignment and effective collaboration with Arch International (London) Strategic Accounts Management.
• Engage directly with partners on deal-related matters, as appropriate.
• Submit and track payments in accordance with established procedures.
• Support general UKR and S&D compliance with prescribed governance standards; identify and address shortfalls constructively and effectively.
• Work with colleagues to continually strengthen, embed and monitor governance controls across the S&D function.
• Ensure S&D compliance with Contract Management best practice (ABR and otherwise) – confirm agreements are properly counter-signed, stored appropriately, contractual periods are tracked, provide objective oversight of ongoing adherence, and support compliance reporting.
• Coordinate the monthly Sales Team meeting to ensure a positive and impactful return to the business – shape the agenda, prepare an effective slide deck, document actions and key decisions, and circulate outputs promptly.
• Drive continuous improvement within the S&D Central function by identifying opportunities, proposing solutions, and leading agreed changes through to implementation.
• Support the development and maintenance of a consistent, high-value performance tracking approach for the Business Development Manager team.
• Support key stakeholders in managing third-party relationships that support the Arch UKR business (e.g., premium finance provider and Bcarm/ARM Plus), including operational effectiveness and governance.
• Support the governance framework for Premium Financing arrangements, including compliance, operational adherence to protocols, and financial performance tracking.
• Build alignment and ways of working with the Arch International Strategic S&D team to deliver synergies and consistent partner governance.

Role Requirements & Skills

• Highly organised, with strong planning and prioritisation skills.
• Builds and maintains a strong understanding of business operations and end-to-end impacts.
• Thinks beyond the immediate task to understand risk, controls, and stakeholder implications of processes and decisions.
• Strong attention to detail, with a focus on accuracy and quality.
• Able to take high-level requirements and translate them into clear, practical operational processes.
• Proactive—anticipates requirements and pressure points, identifies improvements, and works collaboratively to deliver solutions.
• Confident challenging existing ways of working and proposing better approaches, grounded in evidence and stakeholder needs.
• Strong stakeholder management—builds effective relationships, understands priorities and constraints, and improves outcomes through collaboration.
• Responsive and accessible; sets clear deadlines and delivers outputs on time.
• Advanced MS Office skills (Excel, PowerPoint and Word), with confidence producing polished materials.
• Clear and adaptable communicator; able to communicate assertively and influence others to achieve the desired outcome.

Qualifications

• Competent user of Microsoft Word, Excel and PowerPoint, with confidence producing accurate, well-presented packs and analysis.

Experience

• Minimum 5 years’ experience in the insurance industry, preferably within commercial lines.
• Proven experience working effectively with a wide range of stakeholders, managing competing priorities and delivering to deadlines.
• Desirable experience includes external relationship management, operating within governance frameworks, maintaining documentation and audit trails, and partnering with Finance / Accounts Payable on accruals, invoicing, MI and reconciliations.