At a Glance
- Tasks: Lead and inspire a high-performing team to deliver exceptional service and achieve targets.
- Company: Join a dynamic company focused on excellence and team development.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth and personal development in a collaborative atmosphere.
- Why this job: Make a real impact by leading a team and driving performance in a fast-paced setting.
- Qualifications: A-Levels preferred; experience in team management and insurance is a plus.
The predicted salary is between 35000 - 45000 £ per year.
- Key Tasks And Responsibilities
- Please note this opportunity is a 12 month Fixed Term Contract***
Management - Day to day supervision and oversight of direct reports.
- Lead and motivate a high-performing team to deliver exceptional service.
- Manage the team’s performance against agreed KPIs.
- Control and monitor workload of the team ensuring agreed Service Levels are achieved and Quality is maintained.
- Implement relevant corrective actions where issues are identified.
- Ensure that processes and practices embedded within the team actively support achieving external and internal service standards.
- Manage and co-ordinate team resource, ensuring adequate cover in place to achieve Team deliverables.
- Monitor the teams’ adherence to documented processes and procedures.
- Production and distribution of relevant business reports & individual staff performance reports as required.
- Team Support
- Develop effective methods of management and communication with relevant business areas.
- Proactively manage the team to ensuring high levels of engagement at all times.
- Act as an escalation and referral point for direct reports on all technical matters, problems, issues, and complaints.
- Engagement with Manager and other stakeholders to raise profile of team, including contribution to overall company performance
- Development & Training
- Manage the performance and competency of the team through annual appraisals, team meetings and 1:1s.
- Actively encourage and support the team’s continuous personal and professional development through development pathways, and professional qualifications.
- Implement coaching, training, and development plans to enhance individual performance and strengthen the team’s ability to meet the demands of their role.
- Other
- Assist the business with other adhoc tasks as required.
- Provide accurate MI regarding team’s performance as required.
- Role Requirements & Skills
Skills / Competencies
- Excellent communication and interpersonal skills with confidence to build rapport with the team, customers, and relevant stakeholders
- Effective Leadership & influencing skills and ability to develop high performing teams
- Results orientated to drive optimum performance against all Team deliverables
- Strong technical, analytical, and business acumen skills, forward thinking with a mindset of continuous improvement
- Problem solving, negotiation & decision making, ability to take ownership and responsibility for decisions
- Excellent time management and organisation skills
- Agility to respond to change and resolve conflict
- Regulatory & compliance awareness
- Ability to learn and take on new tasks quickly; using own initiative when under pressure.
Qualifications
- Minimum A-Level qualification preferred.
- Certificate In Insurance (CII) qualification is desirable.
Experience
- Minimum of 2 years’ experience of managing a team in a fast paced, service driven and target orientated environment is required.
- Experience of the working in the Insurance industry desirable.
- #J-18808-Ljbffr
Contact Details:
Arch Insurance (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NUH Team Manager in Manchester
✨Tap into Local Agencies
For temporary roles like the one at Arch Insurance (UK) Limited, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Arch Insurance (UK) Limited knows you can adapt quickly to their needs!
We think you need these skills to ace NUH Team Manager in Manchester
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Arch Insurance (UK) Limited's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Arch Insurance (UK) Limited
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Arch Insurance (UK) Limited. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
