With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.
Role Summary & Purpose
- Manage a portfolio of first party property claims.
- Working in conjunction with Underwriters.
- Liaise with brokers, stakeholders and insureds as required.
Key Tasks & Responsibilities
- Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's
- Adjust, assess and manage assigned claims within own defined authority.
- Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
- Setting of file strategies and negotiating settlement in accordance with policy terms.
- Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
- Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.
Role Requirements & Skills
- Basic understanding of UK insurance market and the claims process
- Ability to review policy documents and correctly interpret cover.
- Ability to apply a high level of self-management.
- Enthusiasm and passion for strong customer service
- Strong analytical, verbal and written skills
Qualifications
- Open to working towards CII qualifications
Experience
- Insurance experience desirable
- Customer service experience
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.
14101 Arch Europe Insurance Services Ltd
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Claims Assistant in Manchester employer: Arch Insurance (UK) Limited
Arch Europe Insurance Services Ltd is an exceptional employer, offering a dynamic work environment where leadership and innovation are at the forefront. With a strong emphasis on employee growth and development, team members benefit from comprehensive training programmes and opportunities to engage with industry experts. Located in the UK, the company fosters a collaborative culture that values regulatory compliance and stakeholder engagement, making it an ideal place for professionals seeking meaningful and rewarding careers in underwriting.
Contact Details:
Arch Insurance (UK) Limited Recruitment Team
