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- Tasks: Lead the IT Support team and solve complex business challenges.
- Company: Join Arch Insurance, a collaborative and innovative company.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by enabling possibilities for clients and colleagues.
- Qualifications: Experience in IT support management and strong leadership skills.
- Other info: Dynamic role with opportunities to innovate and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Manager, End User Support role at Arch Insurance (UK) Limited. With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.
Responsibilities:- Owner of the IT Support function in IT. Single point of contact for all Support escalations.
- Accountable for End User Support department's day to day workload distribution, prioritization, scheduling and communication.
- Manages Arch MI's Service Desk function to prescribed SLAs and defines new valuable quality measurements.
- Responsible for defining, engineering, maintaining, upgrading end user and telecommunication technologies.
- All solutions implemented and operated should be done with balance of best in industry and efficiency in mind.
- Responsible for the operation and long-term vision for our virtual desktop and application deployment approaches.
- Manages the department cost center including budgeting, monitoring approvals, expenses and cost variance reporting.
- Facilitates end user communication identifying solutions, timing and messaging of System Notification related updates. Obtains necessary approvals when applicable.
- Develops and maintains relationships with external vendors and monitors or adopts product roadmaps related to desktop technology.
- Develops and maintains policies/procedures for customer complaints/requirements to area of designated product responsibility to ensure customer satisfaction and regulatory compliance.
- Supports other Arch MI business initiatives by providing technical expertise and customer support when appropriate.
- Manages all planning, deadlines and deliverables for desktop, voice or mobile end points related projects by ensuring that all resources are allocated & deadlines are met.
- Establishes and maintains corporate customer support metrics. Communicates with senior management to report on operational metrics and other key performance indicators.
- Manages staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition.
Company information: London, United Kingdom
Manager, End User Support in London employer: Arch Insurance (UK) Limited
Contact Detail:
Arch Insurance (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, End User Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Manager, End User Support role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Arch Insurance and understanding their culture. Think about how your experience aligns with their values of collaboration and innovation. We want to see you shine, so practice answering common interview questions and come armed with examples of how you've solved complex problems in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Manager, End User Support position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, creating a job alert means you’ll be the first to know about new opportunities that match your skills and interests.
We think you need these skills to ace Manager, End User Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Manager, End User Support role. Highlight your experience in IT support and any relevant management skills. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your innovative mindset aligns with our company culture. Let us know how you can help us enable possibility!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've solved complex business problems in the past. We love seeing candidates who can think outside the box and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our talent community where you can stay updated on future opportunities too!
How to prepare for a job interview at Arch Insurance (UK) Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Manager, End User Support role. Brush up on IT support functions, service desk management, and how to handle escalations. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have practical knowledge too.
✨Showcase Your Leadership Skills
This role involves managing a team and ensuring effective workload distribution. Be prepared to talk about your leadership style, how you motivate your team, and any successful projects you've led. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Understand the Company Culture
Arch Insurance values collaboration, expertise, and innovation. Research their company culture and think about how your values align with theirs. During the interview, share examples of how you've worked collaboratively in the past or how you've contributed to a culture of innovation in your previous roles.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you assess if Arch is the right fit for you. Ask about their approach to customer satisfaction and how they measure success in the End User Support department.
