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- Tasks: Manage conduct risk exposures and support customer journey mapping.
- Company: Dynamic insurance firm focused on collaboration and innovation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact on customer experiences and compliance in the insurance industry.
- Qualifications: A levels or degree preferred; strong analytical and communication skills required.
- Other info: Opportunity to work across various departments and grow your career.
The predicted salary is between 36000 - 60000 ÂŁ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Role Summary And Purpose
The candidate will work as part of a team, managing and overseeing the firm’s conduct risk exposures. The role will have a strong focus on co‑ordinating and completing first line product reviews for new and existing products; including analysis of conduct MI, review of policy documentation and completion of conduct risk assessments. The team works across Arch’s company market and Lloyd’s platforms. The candidate will therefore work closely with a number of departments across the business, including underwriting, claims, delegated authorities, complaints and operations. A key focus of the role is to ensure compliance with both Lloyd’s and FCA conduct requirements, safeguard the customer journey and ensure Arch’s products offer value to our customers at all times.
Key Tasks And Responsibilities
- Support the Customer Experience Manager in managing the daily workload of the conduct team
- Participate in the schedule of Arch's customer journey mapping, outcomes testing and communications testing
- Provide conduct support and assistance, both internally and to our third‑party business partners e.g. coverholders and DCAs
- Assist with the analysis of conduct MI and “lessons learned” to ensure Arch meets its desire to provide exceptional customer service
Role Requirements & Skills
Skills / Competencies
- Technical knowledge of the conduct and compliance framework
- Ability to multi‑task and be highly organised
- Strong data analytic skills
- Strong track record of working collaboratively to deliver successful outcomes
- Ability to communicate effectively at all levels
Qualifications
- Minimum A level standard preferred
- Chartered Insurance Institute qualifications, or University degree (or similar) desirable
Experience
- Strong conduct background, with working knowledge of FCA conduct/customer requirements from an insurance perspective.
- Experience in the Lloyd’s market preferable but not essential
Customer Experience Analyst-1 employer: Arch Insurance (UK) Limited
Contact Detail:
Arch Insurance (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Analyst-1
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Arch or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Since Arch promotes collaboration and innovation, think of examples from your past experiences that showcase these traits. We want to see how you fit into our vibe!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve customer experiences in previous roles. We love candidates who can back up their claims with solid examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Customer Experience Analyst-1
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can contribute to our mission of enabling possibility and enhancing the customer journey.
Highlight Relevant Skills: Make sure to emphasise your technical knowledge of conduct and compliance frameworks. We’re looking for candidates who can demonstrate strong data analytic skills and a collaborative spirit, so don’t hold back on showcasing these in your application.
Tailor Your Application: Take the time to customise your application for this role. Mention specific experiences that relate to the key tasks and responsibilities outlined in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arch Insurance (UK) Limited
✨Know Your Conduct Framework
Make sure you brush up on the conduct and compliance framework relevant to the role. Understanding the FCA conduct requirements will not only help you answer questions confidently but also show that you're serious about safeguarding the customer journey.
✨Showcase Your Analytical Skills
Prepare to discuss your data analytic skills in detail. Bring examples of how you've used data to improve customer experiences or identify risks in previous roles. This will demonstrate your ability to contribute to the team’s goals effectively.
✨Collaboration is Key
Since the role involves working closely with various departments, be ready to share examples of successful collaborations from your past. Highlight how you’ve worked with others to achieve common goals, as this aligns perfectly with the company’s culture of collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Think about potential conduct risk scenarios and how you would handle them, ensuring you can articulate your thought process clearly during the interview.