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For Companies At a Glance
- Tasks: Handle Professional Indemnity and Cyber claims, ensuring high service levels and effective communication.
- Company: Join Arch Insurance, a leader in innovation and collaboration, enabling clients to achieve their potential.
- Benefits: Enjoy hybrid working options, competitive salary, and opportunities for professional development.
- Why this job: Be part of a dynamic team that influences the insurance market and drives positive change.
- Qualifications: 5x A-C GCSE grades or equivalent; 3-5 years in insurance claims preferred.
- Other info: Opportunity to work with international teams and represent the company at key industry events.
The predicted salary is between 36000 - 60000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Role Purpose
The responsibility of a Claims Handler at Arch Insurance Company (Europe) Limited relates to all Professional Indemnity and Cyber claims generated by Arch managed syndicates and company platforms in the U.K, with additional exposure in the U.S and EMEA regions.
Duties include but are not limited to the following:
- Handle claims associated with Arch Insurance (Europe) Ltd policies.
- Provide technical leadership to the rest of the London market on lead files.
- Responsible for the delivery of a high level claims service, involving regular communication with claims manager and underwriters.
- Assist underwriters in the implementation of their overall underwriting strategy.
- Represent Professional Lines/Cyber claims at events, client meetings, broker meetings and Arch internal meetings (when required).
- Manage service providers involved in the claims function on a day to day basis.
- Assist in the managing of TPA’s including annual audits.
- Assist in aspects of coverage and potential recovery.
Key Responsibilities
Technical Expertise- Adhere to the Arch Insurance (Europe) Ltd reserving philosophy and ensure claims are reserved in a consistent and accurate manner.
- Responsibility for handling losses within handler’s authority levels.
- Deliver concise, clear and accurate reports, such as Large Loss and Risk Alert Reports.
- Deliver concise, clear and accurate Audit reports for compliance purposes.
- Manage relationships with brokers, Insureds, Coverholders and third party providers.
- Provide feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensure adherence to SLA’s.
- Provide feedback on the performance of TPA’s.
- Conduct audits of TPA’s.
- Involved in the delivery of the department's business goals and objectives.
- Represent Arch Insurance (Europe) Ltd in the London market, for both Lloyd’s and company platforms.
- Where Arch is an agreement party, act as a market lead including strategy planning, managing market calls/meetings and the demands/expectations of market followers.
- Delivery of claims tasks and projects outside day-to-day workflow.
- Contribute to improving claims processes and procedures as necessary.
Role Requirements
Skills / Competencies- Good technical knowledge of Professional Lines business.
- Knowledge of Cyber would be advantageous.
- Fair understanding of UK law.
- Experience of US law and insurance regulations in various jurisdictions would be advantageous.
- Broad understanding of coverage issues/policy interpretation.
- Good report writing skills.
- Ability to communicate confidently at the highest levels across all areas of an organisation.
- Strategically minded.
- Results and service focused.
- Strong influencing and decision-making skills.
- Ability to prioritise, multi-task and be organised.
- Ability to use own initiative or seek guidance as appropriate.
- Excellent IT Skills.
- Minimum of 5x A-C GCSE grades, A-levels or degree.
- Progression towards CII would be advantageous.
- Insurance claims Industry experience.
- Minimum 3-5 years’ experience in a similar role and the Insurance Market, which can be either company or Lloyd’s platforms.
Professional Lines Claims Handler employer: Arch Insurance International
Contact Detail:
Arch Insurance International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Lines Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in Professional Lines and Cyber insurance. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture at Arch Insurance.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your technical expertise and problem-solving skills. Highlight instances where you've successfully managed claims or improved processes, as this aligns with the role's responsibilities.
✨Tip Number 4
Research Arch Insurance’s values and recent projects. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their mission of enabling possibility.
We think you need these skills to ace Professional Lines Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Professional Lines Claims Handler. Familiarise yourself with the key duties mentioned in the job description, such as handling claims, providing technical leadership, and managing relationships with brokers and service providers.
Tailor Your CV: Customise your CV to highlight relevant experience in insurance claims, particularly in Professional Indemnity and Cyber claims. Emphasise your technical knowledge, report writing skills, and any experience with UK and US law that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of the company's culture. Mention specific examples from your past experience that demonstrate your ability to handle claims effectively and your strategic mindset.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves delivering clear and accurate reports.
How to prepare for a job interview at Arch Insurance International
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of Professional Lines and Cyber claims. Be prepared to discuss specific cases or scenarios where you applied your technical expertise, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Since the role involves regular communication with various stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, especially when discussing your ability to manage relationships with brokers and third-party providers.
✨Demonstrate Strategic Thinking
Prepare to discuss how you've contributed to business goals in previous roles. Think about instances where you had to plan strategies or manage market expectations, as this aligns with the company's focus on leadership and innovation.
✨Highlight Your Organisational Skills
Given the need to prioritise and multi-task in this role, be ready to share examples of how you've successfully managed multiple projects or tasks simultaneously. This will show that you can handle the demands of the position effectively.
