At a Glance
- Tasks: Provide a welcoming reception service and assist patients with their healthcare needs.
- Company: Join Arch Health CIC, a compassionate healthcare provider for vulnerable communities.
- Benefits: Enjoy flexible hours, competitive salary, NHS pension, and supportive work culture.
- Other info: Opportunities for training and career growth in a friendly environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong interpersonal skills, basic IT knowledge, and a compassionate attitude required.
The predicted salary is between 21150 - 25850 £ per year.
Arch Health CIC is an outstanding healthcare provider delivering primary care to homeless and vulnerably housed patients. We are looking for outstanding candidates to join the reception and administrative team at our surgery in Central Brighton. We have a very experienced team who are committed to making a real difference by delivering excellent health care and improving the health of the poorest fastest. The receptionist team is a key part of the patient experience and is essential to the smooth running of the surgery. The role is multi-faceted with opportunities in training for the wide range of tasks fulfilled by this team.
This role is advertised as 22.5 hours per week. Our ideal working days would be Monday, Thursday, Friday however there is flexibility - please indicate this within your application. Hours are 7.45am-3.45pm or 9.15am-5.15pm depending on the needs of the service.
Main duties of the job:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Be aware of your surroundings and of the patients in the waiting room and their needs.
- Receive and make telephone calls as required. Be polite and helpful at all times.
- Liaise with patients' keyworkers (with their consent) to help them access the service as well as any additional requests they may have.
- Participate on a daily basis in managing tasks to ensure that tasks are kept up to date at all times.
- Triage requests that come through for Doctors, responding to and preparing information for the clinical team as appropriate.
- Actively participate in Practice Training to ensure you provide a high level of service for the practice.
- Perform the open and closing duties as required, depending on the shift pattern.
- Undertake any other additional duties appropriate to the post as requested by the Doctors, Nurses or the Practice Manager.
Person Specification:
- Skills/Attributes: Ability to work as part of a team and independently, Basic IT Skills, Willingness to undertake varied roles within the team, Ability to take initiative and be proactive.
- Personality/Disposition: Enthusiastic and flexible, Warm and friendly, Non-judgemental, Sensitive and empathetic.
- Experience: Experience of dealing with patient enquiries and requests, Experience of reception duties, Experience of using SystmOne, Experience of frontline work with homeless people.
- Knowledge: Knowledge of local NHS facilities.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist and Administrator in Brighton employer: Arch Health CIC
Arch Health CIC is dedicated to providing compassionate healthcare to homeless and vulnerably housed patients. The organization fosters a supportive work environment with opportunities for training and flexible working arrangements, making it an attractive employer for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Administrator in Brighton
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Receptionist and Administrator in Brighton
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Arch Health CIC, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Arch Health CIC
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Arch Health CIC.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Arch Health CIC.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Arch Health CIC can really resonate with interviewers and show your commitment to the field.
