Senior Systems Engineer, User Support
Senior Systems Engineer, User Support

Senior Systems Engineer, User Support

Glasgow Full-Time 48000 - 72000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the administration of our infrastructure and manage complex projects.
  • Company: Join Arch Capital Group, a collaborative company driving innovation and progress.
  • Benefits: Enjoy flexible working hours and opportunities for professional growth.
  • Why this job: Be part of a dynamic team that values creativity and problem-solving.
  • Qualifications: 5+ years in systems engineering with strong skills in Active Directory and Azure.
  • Other info: Ideal for tech enthusiasts eager to tackle challenging projects.

The predicted salary is between 48000 - 72000 ÂŁ per year.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .

The Senior Systems Engineer (Team Lead) is responsible for the administration and operation of the firm’s Infrastructure. This role requires an in-depth knowledge of Active Directory, Azure, MFA, VMware ESX, Windows security, and related technologies. The candidate will be part of the Cloud & Compute Engineering group. Candidate must be a self-starter, and demonstrate experience managing projects to completion. Candidate must be self-motivated, well organized and must have strong communications skills. This position works very closely with the Cloud, Compute and Messaging Engineering Teams and Senior Systems Engineers of IT Operations.

Job Functions:

  • Candidate MUST have strong Power Shell scripting experience as well as operational responsibility over the Active Directory, DNS, DHCP and PKI services.
  • Strong Azure Iaas + PaaS and Office 365/Exchange Online experience.
  • Install and maintain hardware and software on a virtualized Windows network.
  • Develop processes and procedures to ensure managed environments maintain the highest levels of availability, security, and quality.
  • Lead the security work stream of Active Directory consolidation program; Identify risks and provide guidance regarding remediation of gaps, to facilitate delivery of a hardened and sustainable AD environment. Deliver scripted solutions to assist with discovery and remediation of ad-hoc security gaps.
  • Follow all set procedures and policies pertaining to the Change Management system.
  • Develop capacity forecasts for managed environments that are proactive and prevent problems prior to outages.
  • Manage \”crisis situations\” to a satisfactory conclusion (even under stress).
  • Provide guidance on topics broadly related to information security risk and compliance.
  • Serves as escalation point and provide troubleshooting guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
  • Candidate must be able to accommodate schedule flexibility to deal with escalations and occasional changes during non-core business hours.
  • Required Skills

  • A minimum of 5 years of relevant experience supporting a production environment.
  • At least 3 to 5 years of relevant practical experience managing/troubleshooting authentication services.
  • At least 5 plus years of strong Automation Experience.(PowerShell/Scripts/Terraform)
  • At least 5 years of advanced level Active Directory experience.
  • Knowledge of AKS, Kerberos, LDAP, Active Directory, DNS, DHCP.
  • Experience with implementation of backup/restore and disaster and recovery strategies.
  • Strong familiarity with security issues surrounding network computing and experience in implementation of security systems and controls.
  • Strong knowledge of MFA, Enterprise Apps, IaaS and PaaS in MS Azure
  • Expert knowledge of Active Directory, GPO\’s in a Windows Server 2019/2016 environment.
  • Significant experience with Windows operating systems scripting and troubleshooting.
  • Experience with user and security administration in the Windows environment.
  • Extensive experience with maintenance and administration of VMWare virtualized systems.
  • Knowledge of Microsoft Exchange, HP Proliant Servers, (Inc. iLO) are preferable.
  • Knowledge of Microsoft Windows and Non-Windows Server architectures, Virtualization Technologies.
  • Candidate must have a technologist mindset with aptitude to work on complex projects while possessing organization, time management, and multitasking skills.
  • Candidates should have excellent written and oral communication skills with ability to cross-train team members.
  • Strong ability to adapt to an extremely dynamic environment comprising of high degree of complexities and priorities.
  • desirable Skills:

  • Knowledge and experience of LAN/WAN/Firewall/VPN network technologies.
  • Knowledge and experience of Citrix Virtual Apps and Desktop configuration and support in production environments.
  • Knowledge and experience of Linux
  • Knowledge and experience of Load Balancing technologies including configuration and support of production systems.
  • Knowledge and experience of AWS
  • Knowledge and experience of Cloud based security systems e.g. Tenable Nessus, Solarwinds, Mimecast, Crowdstrike
  • Communication Skills:

  • Excellent interpersonal and communication skills, including strong listening skills.
  • Ability to effectively communicate business and technical information to audiences with varying backgrounds.
  • Ability to communicate with offshore teams and technical development teams.
  • Good documentation and presentation skills.
  • Ability to interact with management in a professional manner.
  • Leadership Skills:

  • Ability to effectively plan, facilitate, and participate in meetings with employees from all organizational levels.
  • Effectively use teamwork to contribute to a high-morale/high-performance team culture, leading by example.
  • Demonstrate the ability to work in an open way, willingness to share knowledge and resources and to educate others within a global team.
  • Effective team player and collaborator.
  • Strong skills in prioritization and reprioritization to react to a dynamic environment as Arch continues to evolve.
  • Results driven; Ability to work independently; Self-starter
  • Experience of Team Lead roles
  • Education and Training:

  • Industry specific training or designation such as MCSA or equivalent
  • Technical degree or certifications preferred but not required.
  • Senior Systems Engineer, User Support employer: Arch Capital Group

    At Arch Capital Group, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to reach their full potential. Located in the vibrant city of Glasgow, we offer competitive benefits, opportunities for professional growth, and a supportive environment where your contributions are valued. Join us as a Senior Systems Engineer and be part of a team that drives meaningful change and enables possibilities for our clients and communities.
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    Contact Detail:

    Arch Capital Group Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Senior Systems Engineer, User Support

    ✨Tip Number 1

    Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Azure, and PowerShell. Having hands-on experience or projects that showcase your skills in these areas can set you apart during discussions.

    ✨Tip Number 2

    Network with current or former employees of Arch Capital Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.

    ✨Tip Number 3

    Prepare to discuss your experience in managing crisis situations and how you've handled escalations in previous roles. This is crucial for the Senior Systems Engineer position, so having specific examples ready will demonstrate your capability.

    ✨Tip Number 4

    Showcase your leadership skills by preparing examples of how you've led teams or projects in the past. Highlighting your ability to collaborate and communicate effectively will resonate well with the team-oriented culture at Arch Capital Group.

    We think you need these skills to ace Senior Systems Engineer, User Support

    Active Directory Management
    PowerShell Scripting
    Azure IaaS and PaaS
    VMware ESX Administration
    Windows Security
    DNS and DHCP Configuration
    PKI Services Management
    Disaster Recovery Strategies
    Information Security Risk Management
    Troubleshooting Complex Systems
    User and Security Administration
    Cloud Security Systems Knowledge
    Excellent Communication Skills
    Project Management
    Team Leadership
    Adaptability in Dynamic Environments
    Documentation and Presentation Skills
    Knowledge of LAN/WAN/VPN Technologies
    Experience with Citrix Virtual Apps
    Familiarity with Linux Systems

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in Active Directory, Azure, PowerShell scripting, and any leadership roles you've held.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to manage complex systems and lead teams effectively.

    Highlight Communication Skills: Since the role requires strong communication skills, provide examples in your application of how you've successfully communicated technical information to non-technical audiences or collaborated with diverse teams.

    Showcase Problem-Solving Abilities: Include instances where you've managed crisis situations or resolved complex issues in production environments. This will demonstrate your capability to handle the responsibilities outlined in the job description.

    How to prepare for a job interview at Arch Capital Group

    ✨Showcase Your Technical Expertise

    Make sure to highlight your experience with Active Directory, Azure, and PowerShell scripting during the interview. Be prepared to discuss specific projects where you successfully implemented these technologies, as this will demonstrate your hands-on knowledge and problem-solving skills.

    ✨Demonstrate Leadership Qualities

    As a Senior Systems Engineer, you'll likely be expected to lead teams and manage projects. Share examples of how you've led teams in the past, handled crisis situations, or mentored junior staff. This will show that you're not just technically proficient but also capable of guiding others.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your ability to handle real-world challenges, such as managing security risks or troubleshooting complex system issues. Practise articulating your thought process and the steps you would take to resolve these scenarios, as this will showcase your analytical skills.

    ✨Communicate Effectively

    Strong communication skills are essential for this role. Be ready to explain technical concepts in simple terms, especially if you're speaking with non-technical stakeholders. Practise active listening and ensure you engage with your interviewers by asking insightful questions about their team and projects.

    Senior Systems Engineer, User Support
    Arch Capital Group
    Location: Glasgow
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