Operational Resilience Governance and Controls Manager in London

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM.

Key Tasks and Responsibilities

• Overall
  • Contribute to the Company's strategy & operational controls / resilience objectives.
  • Support the firm to effectively design & implement controls that align with the firm's guidelines, and regulatory requirements.
  • Maintain organisational consistency, quality and control whilst driving forward change activity.
  • Drive continuous improvement in the framework ensuring appropriate standards are implemented across, and owned by, the business.
  • Evaluate key strategies within our operational framework and ensure processes are in place.
  • Support Board level & regulatory reporting on a period basis as per agreed framework.
• Governance and Controls
  • Ensure governance and oversight of Outsourcing and Third-Party Management, Premises and Security Risk, and the firms Operational Resilience requirements.
  • Document and review Policies, Standards, and Controls.
  • Support each function across AIUK and AMAL to understand their risk management, legal and regulatory responsibilities.
  • Develop and maintain close working relationships with all functions to drive the implementation of controls.
  • Manage the Fusion management platform development and support all departments in the regular capture of information and attestations.
  • Complete controls testing for all in scope areas.
  • Ensure controls gaps/incidents/events are reviewed and resulting issues and actions are identified and managed through to completion.
  • Provide insight to AIUK Risk Department, Group Risk and wider 2LOD and 1LOD Risk, Security and Controls functions.
  • Provide updates to relevant Boards and Governance Committees as requested.
  • Support on relevant related Lloyds requests and regulatory responses.
• Operational Resilience Programme Support
  • Support the ongoing governance and oversight of the AIUK And AMAL Operational Resilience programme, including design of Strategy, Policy, Standards and Controls.
  • Define and run effective testing, based on plausible scenarios, to validate that the resilience controls and documentation address the potential threats.
  • Lead and oversee internal and external operational resilience exercises and act as the point of contact with the external market (ie Lloyds, LMA, IUA, etc).
• Vendor and Third Party Oversight
  • Develop Policy, Standards and Controls to support Contract Owners and their teams to consistently manage their third parties.
  • Support relevant partners to complete third party audits.
  • Enhance onboarding and annual assurance processes, and support contract owners in creating regulatory compliant exit plans.
  • Work directly with key partners across to align other risk management requirements to the Third-Party Risk Management Programme, ensuring third parties services are subject to the appropriate standards and controls.
• Premises and Security Risk Management
  • Develop the oversight of Premises and Security Risk Management, including the documentation of policy, standards, and controls.
• Other Non-financial Risk Standards and Control support
  • Support governance leads in identifying other non-financial risk management controls to support the status of the organisation's Important Business Services.
  • Support and advise other international business units regarding good practices.

Role Requirements and Skills

• Strong understanding of risk management frameworks and regulatory matters.
• Calm under pressure with effective crisis management skills.
• Excellent communication, negotiation and collaboration abilities.
• Ability to influence at all levels of the organisation.
• Knowledge of financial regulations on Operational resilience and Outsourcing.
• Knowledge of business continuity, incident management and vendor oversight.
• Proficiency in Microsoft Word, Excel, and analytics for supplier performance.
• Strong analytical skills and the ability to develop metrics around resilience performance.

Qualifications

• Preferred - University degree or equivalent.
• Preferred - Risk Management Qualifications (IRM, SIRM, equivalent).

Experience

• Relevant experience preferably in the insurance or financial services industry.
• Demonstrable experience of design, development and delivery of scenario based testing.
• Experience in operational resilience, business continuity, or risk management.

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