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- Tasks: Lead the IT Support team and ensure top-notch end user support.
- Company: Join a collaborative company that inspires progress and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by enabling others to achieve their potential.
- Qualifications: Experience in IT support management and strong leadership skills.
- Other info: Dynamic role with a focus on technology and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Owner of the IT Support function in IT. Single point of contact for all Support escalations. Accountable for End User Support department’s day to day workload distribution, prioritization, scheduling and communication.
Manages Arch MI’s Service Desk function to prescribed SLAs and defines new valuable quality measurements. Responsible for defining, engineering, maintaining, upgrading end user and telecommunication technologies. All solutions implemented and operated should be done with balance of best in industry and efficiency in mind.
Responsible for the operation and long-term vision for our virtual desktop and application deployment approaches. Manages the department cost center including budgeting, monitoring approvals, expenses and cost variance reporting.
Facilitates end user communication identifying solutions, timing and messaging of System Notification related updates. Obtains necessary approvals when applicable.
Develops and maintains relationships with external vendors and monitors or adopts product roadmaps related to desktop technology. Develops and maintains policies/procedures for customer complaints/requirements to area of designated product responsibility to ensure customer satisfaction and regulatory compliance.
Supports other Arch MI business initiatives by providing technical expertise and customer support when appropriate. Manages all planning, deadlines and deliverables for desktop, voice or mobile end points related projects by ensuring that all resources are allocated & deadlines are met.
Establishes and maintains corporate customer support metrics. Communicates with senior management to report on operational metrics and other key performance indicators. Manages staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition.
Manager, End User Support in London employer: Arch Capital Group
Contact Detail:
Arch Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, End User Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Manager, End User Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since we’re all about collaboration and innovation, think of examples from your past experiences that showcase how you embody these traits. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the position. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to enable possibility.
We think you need these skills to ace Manager, End User Support in London
Some tips for your application 🫡
Show Your Passion for Support: When writing your application, let us see your enthusiasm for end user support. Share experiences where you've gone above and beyond to help users, as this aligns with our culture of collaboration and innovation.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Highlight your relevant skills and experiences without unnecessary fluff, so we can quickly see how you fit into our team.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to the specific role of Manager, End User Support. Mention how your background aligns with our goals and the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Arch Capital Group
✨Know Your Stuff
Make sure you’re well-versed in the latest end user support technologies and trends. Brush up on your knowledge of virtual desktops, application deployment, and IT service management. This will not only show your expertise but also demonstrate your commitment to staying current in the field.
✨Showcase Your Leadership Skills
As a manager, you'll need to highlight your experience in leading teams and managing workloads. Prepare examples of how you've successfully distributed tasks, prioritised projects, and communicated effectively with your team. This will help the interviewers see you as a strong candidate for the role.
✨Understand the Company Culture
Familiarise yourself with the company’s values around collaboration, innovation, and customer satisfaction. Be ready to discuss how you can contribute to this culture and align your management style with their goals. This shows that you’re not just looking for a job, but a place where you can grow and make an impact.
✨Prepare Questions
Have a list of thoughtful questions ready to ask during the interview. Inquire about their current challenges in end user support, how they measure success, or what their long-term vision looks like. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
