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- Tasks: Build and optimise Citrix environments while troubleshooting complex issues.
- Company: Join a collaborative tech company that inspires progress and innovation.
- Benefits: Competitive salary, on-call rotation, and opportunities for professional growth.
- Why this job: Make a real impact by enabling possibilities through cutting-edge technology.
- Qualifications: 3+ years of experience with Citrix systems and strong problem-solving skills.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Job Summary
Systems Engineer II builds, implements, and qualifies solutions, and acts as a subject matter expert in their areas of expertise. The incumbent operates independently on assignments involving the analysis of both business and regulatory requirements. The Systems Engineer establishes and cultivates successful relationships with our business units and provides escalation to EUX Engineering. This is a tollgate into engineering for business requirements and production. The ideal candidate will have hands-on experience with Citrix technologies, a strong troubleshooting ability, and a passion for providing excellent support and service. This role involves maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users.
Essential Responsibilities And Accountabilities
- Maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users.
- Writes documentation for technology implementations, as well as production system turn-over to the EUS Support team.
- Handle and resolve escalated technical issues related to Citrix environments.
- Work closely with EUS and EUX teams to identify, troubleshoot, and resolve issues.
- Monitor system performance, identify potential issues, and perform proactive maintenance to ensure high availability and reliability of Citrix platforms.
- Provide advanced support to end users and internal teams by resolving issues with Citrix applications and virtual desktops.
- Ensure regular patching, updates, and security maintenance for Citrix environments to minimize vulnerabilities and disruptions.
- Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.
- Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.
Job Specifications Knowledge & Skills
- 3+ years of experience supporting Citrix systems and technologies, including Citrix Cloud Platform such as DaaS, WEM, Citrix Monitor.
- Demonstrated proficiency with automation tools and scripting languages, including PowerShell and Azure CLI, with moderate experience developing and consuming API-based PowerShell automation.
- Proficiency with Windows Server and desktop environments, including troubleshooting Windows-based applications and environments.
- Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, load balancing, and basic troubleshooting skills.
- Excellent analytical skills, troubleshooting and problem-solving ability.
- Knowledge of Infrastructure as Code (IaC) and web-based automation, with experience in GitHub Actions, Ansible, and HashiCorp Packer for automated image builds considered a plus.
- Excellent oral and written communication skills.
- Excellent interpersonal skills to effectively work with fellow staff and internal customers.
- Strong problem-solving skills with the ability to troubleshoot complex issues related to Citrix environments and Windows-based infrastructure.
- Customer service orientation and sense of urgency to maintain expected service levels.
- Escalate requests that require product enhancement to EUX Engineering.
Education & Experience
Required knowledge & skills would typically be acquired through a bachelor’s degree in computer science or related field plus 3+ years of related experience.
Working Conditions/Environment & Physical Demands
Normal office environment. Requires 24 hour on-call rotation once in two months.
About Us
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
Systems Engineer II employer: Arch Capital Group Ltd.
Contact Detail:
Arch Capital Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer II
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your skills align with their mission of enabling possibility. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your technical skills! Brush up on Citrix technologies and troubleshooting techniques. Being able to demonstrate your expertise in real-time can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can set up job alerts to stay updated on new openings that match your skills.
We think you need these skills to ace Systems Engineer II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Systems Engineer II role. Highlight your hands-on experience with Citrix technologies and any relevant troubleshooting abilities. We want to see how you can enable possibility!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our company culture of collaboration and innovation. Let us know how you can contribute to our mission.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex issues, especially related to Citrix environments. We love seeing how you approach challenges and find solutions that help others achieve their goals.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our talent community, which means we can keep you updated on future opportunities too!
How to prepare for a job interview at Arch Capital Group Ltd.
✨Know Your Citrix Stuff
Make sure you brush up on your knowledge of Citrix technologies, especially the Cloud Platform and DaaS. Be ready to discuss your hands-on experience and any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tech but can also handle real-world challenges.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot Citrix environments or Windows-based applications. Highlight your analytical skills and how you approached each problem methodically.
✨Communicate Clearly
Since this role involves working closely with various teams, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical colleagues, so being able to simplify your language is key. Good communication can set you apart!
✨Demonstrate Your Customer Service Mindset
This position requires a strong customer service orientation. Be prepared to discuss how you've provided excellent support in the past, especially under pressure. Share examples that showcase your sense of urgency and commitment to maintaining high service levels for end users.