With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.
Role Summary & Purpose
- Manage a portfolio of first party property claims.
- Working in conjunction with Underwriters.
- Liaise with brokers, stakeholders and insureds as required.
Key Tasks & Responsibilities
- Efficiently handle all claims which are part of the job holder’s file allocation in accordance with group SLA’s
- Adjust, assess and manage assigned claims within own defined authority.
- Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
- Setting of file strategies and negotiating settlement in accordance with policy terms.
- Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
- Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.
Role Requirements & Skills
- Basic understanding of UK insurance market and the claims process
- Ability to review policy documents and correctly interpret cover.
- Ability to apply a high level of self-management.
- Enthusiasm and passion for strong customer service
- Strong analytical, verbal and written skills
Qualifications
- Open to working towards CII qualifications
Experience
- Insurance experience desirable
- Customer service experience
14101 Arch Europe Insurance Services Ltd
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Claims Assistant in Manchester employer: Arch Capital Group Ltd.
Arch Europe Insurance Services Ltd is an exceptional employer that fosters a dynamic work culture focused on collaboration and innovation. With a commitment to employee growth, we offer extensive training and development opportunities, ensuring our team members thrive in their careers while contributing to meaningful partnerships within the insurance sector. Located in the UK, our branch provides a supportive environment where high-performance teams can excel and drive impactful results.
