Job Title: Sales, Customer Service & Business Development
Department/ Location: Administration
Reports to: Director
Hours of Work:
9am – 5pm Monday to Friday
Salary Range:
Summary of Position:
The Sales, Customer Service & Business Development role is responsible for managing customer enquiries from initial contact through to sale and after-sales support, while also identifying and developing new business opportunities for ARCC Innovations.
The role combines excellent customer service with proactive sales and relationship management. The successful candidate will be confident communicating with customers, understanding their requirements, following up enquiries, converting opportunities into sales and developing new channels, partnerships and commercial relationships.
The role will also support the wider sales and marketing activity of the business, ensuring customers receive a professional, responsive and consistent experience at every stage.
Primary Responsibilities
Respond promptly and professionally to incoming customer enquiries by email, telephone, website and social media. Manage sales enquiries from initial contact through to quotation, order and completion.
Understand customer requirements and recommend appropriate ARCC products, services and solutions. Follow up sales leads consistently and proactively
Maintain accurate records of leads, customer interactions, quotations and sales opportunities.
Identify opportunities to increase sales through additional products, upgrades, accessories and services.
Monitor outstanding quotations and follow up potential customers. Manage customer queries, concerns and complaints professionally and promptly.
Liaise with the workshop, technical and operations teams to resolve customer issues. Coordinate with production, workshop, purchasing and logistics teams to ensure orders progress smoothly and communicate to customer.
Ensure customer expectations are managed appropriately and commitments made to customers are followed through. Identify and develop new sales opportunities and potential customer groups.
Research potential business partners, retailers, organisations and commercial opportunities.
Identify opportunities for new sales channels, partnerships, collaborations and referral arrangements.
Arrange and participate in meetings, presentations, demonstrations and sales discussions.
Follow up business development opportunities and maintain an accurate pipeline.
Monitor market activity and identify relevant opportunities and trends. Produce regular updates and reports on sales activity, leads and opportunities.
Work closely with the marketing team to support sales campaigns and promotional activity. Comply with company policies, procedures and health and safety requirements.
Personal Specification
Qualifications & Training: Educated to GCSE level
IT Literate
At least 5 years previous experience in sales, customer service, retail, or a similar role preferred
Educated to degree level
Experience within a technical, engineering, cycling environment
Knowledge or interest in bicycles or electric bikes
Qualities and Attitude
Persuasive and confident when speaking with customers
Reliable and enthusiastic
Ability to build rapport and maintain long-term customer relationships
Customer-focused with a positive and professional attitude
Good problem-solving abilities
Ability to meet targets and work under pressure
Strong organisation and time-management skills
Ability to work independently and as part of a team
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