At a Glance
- Tasks: Build, service, and repair bikes while ensuring top-notch quality and safety standards.
- Company: Join ARCC, a cutting-edge R&D centre focused on innovation in the UK.
- Benefits: Gain hands-on experience, develop new skills, and work in a dynamic environment.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Be part of an exciting journey in a young company and influence the future of biking.
- Qualifications: City & Guilds Level 2 or Cytech Level 3 required; 2 years' bike servicing experience preferred.
The predicted salary is between 35000 - 44760 £ per year.
ARCC is a state-of-the-art R&D centre invested in keeping Engineering, Design and Manufacturing in the UK. We are looking for an enthusiastic Bike Technician to join us at ARCC to further develop and support our existing products, as well as work on the design and implementation of future products. This position would suit a highly driven, motivated person who can work independently and has great attention to detail. This is an exciting opportunity to join a young and developing company and be involved with the full product life cycle and gain new skills.
Job Responsibilities
- Carry out full bike builds, servicing, repairs, and diagnostics across both new and returned bikes in line with ARCC’s high standards.
- Carrying out full assessments/inspections on each bicycle before commencing any work.
- Conduct pre-delivery inspections (PDIs) and ensure all bikes meet ARCC’s quality and safety standards before dispatch.
- Test ride bikes to identify faults, assess performance, and ensure correct system function (motor, battery, pod etc.).
- Undertake wheel building.
- Execute technical assessments and root cause analysis on customer returns or warranty cases.
- Document and review technical procedures and contribute to continuous improvement across production and service workflows.
- Support the sales and customer care team with technical information as required.
- Assist and attend with shows, test ride events, and demonstrations.
- Advise customers on repairs, upgrades and bike care.
- Oversee and manage inventory levels for bike parts and components.
- Carry out regular stock checks, report discrepancies, and update inventory systems.
- Support procurement with low stock alerts and part requirements.
- Complete service and build records in line with internal procedures.
- Maintain accurate logs of technical tests and customer repairs.
Requirements (Essential)
- City & Guilds Level 2 or minimum of Cytech Level 3 Qualification (required).
- Strong understanding or interest in personal electric e-bikes.
- Minimum 2 years’ experience within bike servicing, maintenance, repairs, preferably e-bikes.
- Knowledge of current bike developments.
- Strong understanding of mechanical principles and a high level of technical bike building knowledge.
- Experienced mechanic who can troubleshoot technical problems.
Non-technical Skills
- To be a self-starter and be able to work as part of a team, collaborating with the wider ARCC community.
- Excellent communication and customer service skills.
- Flexibility and the willingness to sometimes work outside of regular hours.
Bicycle Mechanic employer: ARCC Innovations Ltd.
ARCC is an innovative employer dedicated to fostering a collaborative and dynamic work environment, where employees are encouraged to develop their skills and contribute to the full product life cycle. Located in the UK, ARCC offers unique opportunities for growth through mentoring and involvement in cutting-edge projects, making it an ideal place for passionate individuals looking to make a meaningful impact in the bicycle industry.
