ARCC CONSULTING LIMITED is seeking a Senior Complaints Specialist in London. You will own and resolve escalated, high-risk complaints end to end, across a global client base, while shaping processes and standards for the function. You will apply FCA DISP and FOS requirements, act as a quality reference, and help onboard a growing team. This role combines investigative rigor with stakeholder liaison across Compliance and Operations. #J-18808-Ljbffr
Senior Complaints Specialist – Global Escalations Leader employer: ARCC CONSULTING LIMITED
As a Senior Complaints Specialist at this leading FTSE100 fintech in London, you will be part of a dynamic and innovative team dedicated to enhancing customer satisfaction across a global client base. The company offers a competitive salary, a generous bonus structure, and a flexible benefits package, all within a supportive work culture that prioritises employee growth and development. With the opportunity to shape processes and standards in a brand-new team, this role promises meaningful engagement and the chance to make a significant impact in the financial services sector.
