At a Glance
- Tasks: Lead a dynamic Dutch-speaking team to deliver exceptional customer service across various channels.
- Company: Join Vintage Trading Limited, a company that values diversity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace a supportive environment that encourages unique skills and perspectives.
- Why this job: Make a real impact by coaching a team and enhancing customer experiences.
- Qualifications: Fluency in Dutch and at least 1 year of leadership experience required.
The predicted salary is between 33600 - 38000 £ per year.
Department: Customer Experience
Location: Trimble Offices, Morley
Compensation: £33,600 - £38,000 / year
Overview: As a Team Leader – Dutch Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team environment.
Key Responsibilities:
- Lead a multi‑lingual team (Italian and Dutch speaking) to deliver exceptional customer service across all channels.
- Gain confidence leading a team and handling escalated customer interactions.
- Independently manage team performance, SLAs, KPIs, and adherence to policies.
- Resolve escalated queries and complaints fairly, efficiently, and with empathy.
- Coach and mentor team members to achieve high‑quality service, KPIs, and continuous improvement.
- Build trust with colleagues and customers through clear, timely, and accurate communication.
- Develop, support, and recruit new team members, overseeing onboarding and training.
- Manage scheduling, workloads, and team workstreams to meet delivery targets.
- Collaborate with internal stakeholders and teams to ensure smooth handovers and alignment in customer support.
- Promote team engagement, wellbeing, and a high‑performing, motivated culture.
- Continuously identify and implement improvements in workflows, training, and customer service processes.
- Take ownership of team performance, KPIs, and overall service outcomes.
Qualifications:
- Fluency in Dutch (written and spoken).
- Minimum 1 year of leadership experience in a customer‑facing or support environment.
- Strong customer service focus and ability to manage escalated complaints.
- Proven ability to coach, mentor, and develop diverse teams.
- Knowledge of HR policies and procedures.
- Data‑driven mindset with excellent attention to detail.
- Resilient, adaptable, and positive attitude.
- Strong technology and system skills.
- Ability to consistently meet KPIs, objectives, and SLAs.
Desirable Skills & Experience:
- Experience in sales‑driven support teams with high‑value targets.
- Familiarity with CRM systems.
- Experience managing inbound and outbound operations.
Equal Opportunities: At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success. We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply – your unique skills and experiences might be exactly what we need now or in the future. If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you. Your personal data will be handled in accordance with our Privacy Notice.
Dutch Cx Team Lead in Morley employer: arcavindi
At Vintage Trading Limited, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. Located in Morley, our team-oriented environment encourages personal and professional growth, offering ample opportunities for coaching and development while ensuring a positive and engaging workplace. With a commitment to inclusivity and employee wellbeing, we empower our staff to thrive and make meaningful contributions to customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Cx Team Lead in Morley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at arcavindi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like arcavindi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dutch Cx Team Lead in Morley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to arcavindi:Your cover letter is your chance to shine! Tell us why you want to work at arcavindi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at arcavindi!
How to prepare for a job interview at arcavindi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
