Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic German-speaking team to deliver top-notch customer service.
- Company: Join Vintage Trading Limited, a diverse and inclusive workplace.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Other info: Embrace a vibrant work environment with opportunities for growth.
- Why this job: Make a real impact by coaching and mentoring your team to success.
- Qualifications: Fluent in German with leadership experience in customer support.
The predicted salary is between 30000 - 40000 £ per year.
About the role
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys, workflows, and best practices.
- Gain confidence leading a team and handling escalated customer interactions.
Establishing Your Impact
- Independently manage team performance and operational workflows with professionalism and accuracy.
- Resolve escalated queries fairly and efficiently, setting a high standard for your team.
- Coach and mentor team members to achieve high-quality service and KPIs.
- Build trust with colleagues and customers through clear, timely, and accurate communication.
Driving Excellence
- Take ownership of team performance, KPIs, and service outcomes.
- Continuously identify and implement improvements in workflows, training, and customer service processes.
- Foster a high-performing, engaged, and motivated team culture.
Key Goals & Objectives
- Lead a German-speaking team to deliver exceptional customer service across all channels.
- Resolve escalated complaints and complex queries effectively and empathetically.
- Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction.
- Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey.
- Develop, coach, and support team members to reach their full potential.
Key Responsibilities
- Lead, motivate, and coach a team of German-speaking support agents.
- Manage team performance, SLAs, KPIs, and adherence to policies.
- Oversee scheduling, workloads, and team workstreams.
- Handle complex or escalated customer interactions efficiently.
- Support recruitment, onboarding, and development of new team members.
- Collaborate with internal teams to ensure smooth handovers and aligned customer support.
- Promote team engagement, wellbeing, and continuous improvement initiatives.
Skills, Knowledge And Expertise
- Fluency in German (written and spoken).
- Minimum 1 year of leadership experience in a customer-facing or support environment.
- Strong customer service focus and ability to manage escalated complaints.
- Proven ability to coach, mentor, and develop diverse teams.
- Knowledge of HR policies and procedures.
- Data-driven, with excellent attention to detail.
- Resilient, adaptable, and positive attitude.
- Strong technology and system skills.
- Ability to consistently meet KPIs, objectives, and SLAs.
Desirable Skills & Experience
- Experience in sales-driven support teams with high-value targets.
- Familiarity with CRM systems.
- Experience managing inbound and outbound operations.
Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success. We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply; your unique skills and experiences might be exactly what we need now or in the future. If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you. Your personal data will be handled in accordance with our Privacy Notice.
Team Leader | German Speaking (CEC) in Leeds employer: arcavindi
Contact Detail:
arcavindi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader | German Speaking (CEC) in Leeds
✨Tip Number 1
Get to know the company vibe! Before your interview, spend some time on our website and social media. Understanding our tone of voice and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate how your experience aligns with leading a German-speaking team.
✨Tip Number 3
Show off your coaching skills! Be ready to share examples of how you've mentored team members in the past. Highlighting your ability to develop others will resonate well with us as we value strong leadership.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about team dynamics and customer service processes. This shows your genuine interest and helps you gauge if we're the right fit for you too.
We think you need these skills to ace Team Leader | German Speaking (CEC) in Leeds
Some tips for your application 🫡
Know Our Tone of Voice: Before you start writing your application, take a moment to familiarise yourself with our tone of voice. We want to see that you can communicate clearly and effectively, just like we do with our customers.
Showcase Your Leadership Skills: Make sure to highlight any leadership experience you have in your application. We’re looking for someone who can motivate and coach a team, so share examples of how you've done this in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements and how they relate to customer service. Use metrics where possible to show how you’ve met or exceeded KPIs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at arcavindi
✨Know the Company Inside Out
Before your interview, make sure you understand the company's tone of voice, customer service processes, and values. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experience, especially in customer-facing roles. Share specific examples of how you've coached or mentored team members, resolved escalated complaints, and driven team performance to meet KPIs.
✨Demonstrate Your Problem-Solving Abilities
Think of a few challenging customer interactions you've handled in the past. Be ready to explain how you approached these situations, what steps you took to resolve them, and how you ensured a positive outcome for both the customer and your team.
✨Communicate Clearly and Confidently
Since this role requires building trust through clear communication, practice articulating your thoughts clearly. Use examples from your experience to illustrate your points, and don’t hesitate to ask questions during the interview to show your engagement.