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- Tasks: Lead tech operations for live events, ensuring seamless service delivery.
- Company: Major UK organisation with a vibrant events and customer-facing operation.
- Benefits: Dynamic work environment, competitive salary, and opportunities for growth.
- Other info: Perfect for those who thrive under pressure and love variety in their work.
- Why this job: Be at the forefront of technology in exciting live environments.
- Qualifications: Experience in live event tech support and strong IT knowledge required.
A major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You’ll ensure that what’s agreed with customers, what’s technically feasible, and what’s delivered operationally are fully aligned.
Key Responsibilities
- Review customer technology requirements
- Validate feasibility with internal teams and external providers
- Identify risks early and escalate where needed
- Ensure services sold align with technical standards
- Maintain documentation and readiness checks
- Act as the on-site technology point of contact
- Coordinate incident response with technical teams
- Maintain awareness of service performance
- Communicate clearly with both technical and non-technical stakeholders
- Balance customer expectations with operational constraints
- Lead service debriefs
- Review performance and incidents
- Contribute to service improvements
What You’ll Bring
- Experience supporting technology for live events (venue, exhibition, conference, hospitality or similar)
- Strong understanding of enterprise IT (Wi-Fi, networks, identity, endpoints, service delivery)
- Experience coordinating incident response in high-pressure environments
- Ability to manage multiple stakeholders
- Clear communication with technical and non-technical audiences
- A calm, structured approach during live issues
If you’re excited by the challenge of coordinating technology for live, business-critical environments and want a role where no two days are the same, we’d love to hear from you.
Technology Operations Lead - (Events) employer: Arcas Technology Ltd
Contact Detail:
Arcas Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Operations Lead - (Events)
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or webinars related to technology operations. Chat with people in the field and make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your experience with technology in live events. This can be a great conversation starter during interviews and helps you stand out.
✨Tip Number 3
Prepare for the unexpected! In this role, you'll need to handle high-pressure situations. Practice answering scenario-based questions that demonstrate your calm and structured approach to incident response.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in our organisation. Tailor your application to highlight your experience with technology for live events and how you can contribute to our team.
We think you need these skills to ace Technology Operations Lead - (Events)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technology Operations Lead role. Highlight your experience with live events and technology services, showing us how you meet the key responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves liaising with both technical and non-technical stakeholders, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to bridge the gap between different audiences.
Highlight Relevant Experience: Don’t forget to emphasise your experience in high-pressure environments, especially in coordinating incident responses. We want to see examples of how you've managed multiple stakeholders and maintained service performance during live events.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Arcas Technology Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise IT, especially in areas like Wi-Fi, networks, and service delivery. Be ready to discuss how you've supported technology for live events in the past, as this will show your understanding of the role's requirements.
✨Prepare for Scenario Questions
Expect questions about how you'd handle high-pressure situations, especially regarding incident response. Think of specific examples from your experience where you successfully managed multiple stakeholders or resolved issues during live events.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. During the interview, demonstrate your ability to balance customer expectations with operational constraints through clear and concise communication.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you identify risks early and escalate them when necessary. Share examples of how you've contributed to service improvements and led service debriefs, highlighting your structured approach to problem-solving in dynamic environments.