You’ll be joining a well‑established UK organisation undergoing a major internal technology uplift. They’re rolling out a new email structure across all sites and need someone who can hit the ground running, take ownership, and keep things moving. This is a project‑focused role, not BAU, ideal for someone with 12–18 months’ experience in IT support who’s confident with Microsoft technologies and comfortable speaking with end users. What you’ll be doing * Renaming existing store email accounts and standardising naming conventions * Creating 300 new user mailboxes * Supporting users through login, setup, and access issues * Calling store teams to guide them through the onboarding process * Light admin tasks in Business Central (training provided) * Supporting the wider IT team with small tasks if the project is ahead of schedule Tech you’ll need to know * Active Directory — user creation, password resets, account changes * Microsoft 365 / Exchange Online — mailbox creation, licensing basics * General confidence supporting non‑technical users over the phone * Clear communication and ability to work independently Working pattern * Hybrid — first week onsite in Gloucester for onboarding * Then 1–2 days per week onsite, remainder remote * Start date: ASAP If you’re an immediately available IT Support Engineer in Gloucestershire and interested in this project, please send your CV to Andy Dale at Arcas Technology
