At a Glance
- Tasks: Provide first-line IT support for desktops, laptops, and mobile devices.
- Company: Join a forward-thinking organisation enhancing its IT function.
- Benefits: Gain hands-on experience with competitive pay and growth opportunities.
- Other info: Enjoy a structured environment with opportunities to learn and grow.
- Why this job: Be the go-to person for tech issues and make a real difference.
- Qualifications: Experience in IT support and familiarity with Microsoft 365 is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Arcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on‑prem and cloud. This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management.
What you’ll be doing:
- First‑line support across desktops, laptops, mobile devices, printers, and peripherals
- Hardware, software, and basic network connectivity issues
- Supporting Windows and/or macOS plus common business applications
- Password resets, access issues, and basic security guidance
- Keeping an eye on on‑prem and cloud servers for performance and availability
- User accounts, permissions, services, and escalating when needed
- Supporting a mix of on‑prem systems and cloud platforms
- Assisting with M365, Active Directory, Azure AD/Entra ID
- Logging incidents, requests, and resolutions accurately
What they’re looking for:
- Someone with solid first‑line experience who wants to grow
- Confident supporting Windows devices (macOS a bonus)
- Comfortable troubleshooting hardware, software, and basic networking
- Familiar with Microsoft 365, Active Directory, or Azure AD/Entra ID
- A calm, user‑focused communicator who enjoys solving problems
- Someone who takes pride in clean documentation and structured processes
Interested? Send your CV to Andy Dale at Arcas Technology.
IT Support Engineer in Sheffield employer: Arcas Technology Ltd
Arcas is an exceptional employer that values its IT Support Engineers by providing a supportive work culture where ownership and growth are encouraged. With a focus on developing strong fundamentals in infrastructure and cloud technologies, employees benefit from structured training and opportunities for advancement in a dynamic hybrid environment. Located in a thriving tech hub, Arcas offers a collaborative atmosphere that fosters innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Sheffield
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common IT support scenarios. Think about how you'd handle password resets or basic network issues, and be ready to share your problem-solving process. We want you to shine!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website to showcase your work. This can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your first-line support experience and any familiarity with Microsoft 365 or Azure AD, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled hardware or software issues in the past. We love seeing candidates who can demonstrate a calm, user-focused approach to troubleshooting.
Keep It Clear and Concise:When writing your application, clarity is key! Use structured formatting and bullet points where possible. We appreciate clean documentation, so show us you take pride in it right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Arcas Technology Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows and macOS, as well as common business applications. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved user issues or improved processes. Highlight your calm approach to troubleshooting and how you communicate effectively with users to ensure they feel supported.
✨Familiarise Yourself with Microsoft 365 and Active Directory
Since the role involves supporting M365 and Active Directory, make sure you understand their functionalities. You could even mention any relevant projects or experiences where you've used these tools to demonstrate your familiarity.
✨Emphasise Documentation and Structure
Talk about your commitment to clean documentation and structured processes. Share how you log incidents and resolutions accurately, as this is crucial for maintaining a smooth IT function.
