At a Glance
- Tasks: Lead tech operations for exciting live events and ensure seamless service delivery.
- Company: Major UK organisation with a vibrant events and customer-focused operation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with diverse challenges and no two days alike.
- Why this job: Be at the forefront of technology in live events and make a real impact.
- Qualifications: Experience in tech support for live events and strong communication skills.
The predicted salary is between 45000 - 55000 € per year.
A major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You’ll ensure that what’s agreed with customers, what’s technically feasible, and what’s delivered operationally are fully aligned.
Key Responsibilities
- Review customer technology requirements
- Validate feasibility with internal teams and external providers
- Identify risks early and escalate where needed
- Ensure services sold align with technical standards
- Maintain documentation and readiness checks
- Act as the on-site technology point of contact
- Coordinate incident response with technical teams
- Maintain awareness of service performance
- Communicate clearly with both technical and non-technical stakeholders
- Balance customer expectations with operational constraints
- Lead service debriefs
- Review performance and incidents
- Contribute to service improvements
What You’ll Bring
- Experience supporting technology for live events (venue, exhibition, conference, hospitality or similar)
- Strong understanding of enterprise IT (Wi-Fi, networks, identity, endpoints, service delivery)
- Experience coordinating incident response in high-pressure environments
- Ability to manage multiple stakeholders
- Clear communication with technical and non-technical audiences
- A calm, structured approach during live issues
If you’re excited by the challenge of coordinating technology for live, business-critical environments and want a role where no two days are the same, we’d love to hear from you.
Technology Operations Lead - (Events) in London employer: Arcas Technology Ltd
As a leading UK organisation in the events sector, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our employees benefit from extensive growth opportunities, hands-on experience in high-pressure environments, and the chance to work with cutting-edge technology in a vibrant setting. Join us to be part of a team that not only supports your professional development but also encourages a balanced work-life approach, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Lead - (Events) in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or conferences related to technology operations. Chat with people in the field, share your experiences, and don’t be shy about mentioning your interest in roles like the Technology Operations Lead.
✨Tip Number 2
Showcase your skills in real-time! If you get the chance, volunteer for tech support at local events. This hands-on experience will not only boost your CV but also give you great stories to share during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle high-pressure situations or coordinate with multiple stakeholders. Practise your responses so you can communicate clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in technology operations. Your next big opportunity could be just a click away!
We think you need these skills to ace Technology Operations Lead - (Events) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technology Operations Lead. Highlight your experience with live events and technology services, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed technology in high-pressure environments and how you’ve balanced customer expectations with operational constraints.
Showcase Your Communication Skills:Since this role involves liaising with both technical and non-technical stakeholders, make sure your application reflects your ability to communicate clearly. Use straightforward language and avoid jargon where possible to demonstrate your clarity of thought.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Arcas Technology Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise IT, especially in areas like Wi-Fi, networks, and service delivery. Be ready to discuss how you've supported technology for live events in the past, as this will show your understanding of the role's requirements.
✨Prepare for Scenario Questions
Expect questions about how you would handle high-pressure situations, such as coordinating incident responses during live events. Think of specific examples from your experience where you successfully managed multiple stakeholders and resolved issues effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Being able to bridge that gap will demonstrate your ability to align customer expectations with operational constraints.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you identify risks early and escalate them when necessary. Highlight any past experiences where you contributed to service improvements or led service debriefs, as this will showcase your proactive approach to technology operations.
