Arcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on-prem and cloud. This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management. What you’ll be doing First-line support across desktops, laptops, mobile devices, printers, and peripherals Hardware, software, and basic network connectivity issues Supporting Windows and/or macOS plus common business applications Password resets, access issues, and basic security guidance Keeping an eye on on-prem and cloud servers for performance and availability User accounts, permissions, services, and escalating when needed Supporting a mix of on-prem systems and cloud platforms Assisting with M365, Active Directory, Azure AD/Entra ID Logging incidents, requests, and resolutions accurately What they’re looking for Someone with solid first-line experience who wants to grow Confident supporting Windows devices (macOS a bonus) Comfortable troubleshooting hardware, software, and basic networking Familiar with Micr...
