At a Glance
- Tasks: Provide first line IT support for desktops, laptops, and mobile devices.
- Company: Join a forward-thinking organisation enhancing its IT function.
- Benefits: Gain hands-on experience with competitive pay and growth opportunities.
- Other info: Dynamic role with opportunities to learn about cloud and infrastructure.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Arcas is partnered with an organisation that is investing in strengthening its internal IT function. They are looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on-prem and cloud. This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management.
What you’ll be doing:
- First line support across desktops, laptops, mobile devices, printers, and peripherals
- Hardware, software, and basic network connectivity issues
- Supporting Windows and/or macOS plus common business applications
- Password resets, access issues, and basic security guidance
- Keeping an eye on on-prem and cloud servers for performance and availability
- User accounts, permissions, services, and escalating when needed
- Supporting a mix of on-prem systems and cloud platforms
- Assisting with M365, Active Directory, Azure AD/Entra ID
- Logging incidents, requests, and resolutions accurately
What they’re looking for:
- Someone with solid first line experience who wants to grow
- Confident supporting Windows devices (macOS a bonus)
- Comfortable troubleshooting hardware, software, and basic networking
- Familiar with Microsoft 365, Active Directory
IT Support Engineer employer: Arcas Technology Ltd
Arcas is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where IT professionals can thrive. With a focus on strengthening its internal IT function, the company provides opportunities to work with cutting-edge technology in a hybrid environment, ensuring that employees gain valuable experience across infrastructure and cloud services. The collaborative atmosphere encourages ownership and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Brush up on your troubleshooting skills and be prepared to talk through how you'd handle common issues like password resets or connectivity problems. Show them you’re the go-to person for first line support.
✨Tip Number 3
Don’t forget to showcase your experience with Microsoft 365 and any cloud platforms you've worked with. Highlighting your familiarity with these tools can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by the right people in the company.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with first line support and any relevant skills in Windows, macOS, and Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Engineer role and how you can contribute to keeping systems running smoothly. We love seeing genuine enthusiasm and a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled hardware, software, or network issues in the past. We’re looking for someone who enjoys the challenge of resolving problems, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Arcas Technology Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows and macOS systems, as well as common business applications. Be ready to discuss how you've handled hardware and software issues in the past, and maybe even share a troubleshooting story or two!
✨Show Your Problem-Solving Skills
Prepare to demonstrate your approach to resolving user issues. Think about specific examples where you successfully diagnosed and fixed problems, especially with network connectivity or device management. This will show that you can think on your feet!
✨Familiarise Yourself with Microsoft 365
Since this role involves supporting M365 and Active Directory, make sure you understand their functionalities. You might be asked about user account management or how to assist with password resets, so having a solid grasp of these tools will give you an edge.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the team structure, the types of challenges they face, or how they measure success in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
