At a Glance
- Tasks: Engage with art businesses, support onboarding, and enhance customer understanding of Arcarta's products.
- Company: Join Arcarta, the leading Due Diligence Network for the art market.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting role with hands-on experience in the vibrant London art scene.
- Why this job: Be at the forefront of art technology and help customers thrive in their workflows.
- Qualifications: Confident communicator with a passion for art and customer success.
The predicted salary is between 38000 - 48000 £ per year.
About Arcarta: Arcarta is the Due Diligence Network for the art market. We work with galleries, advisers and art businesses to help them manage due diligence securely, confidently and in a way that reflects how the art market actually works. More than 100,000 collectors have completed due diligence through Arcarta and the platform is used daily by over 400 art businesses. As the network grows, our role is expanding beyond traditional due diligence workflows into new ways of helping galleries connect trust, compliance and the collector relationship.
About the role: This is a customer-facing role at the intersection of customer success, product enablement, account support and field marketing. You will work closely with our Head of Marketing and wider team to support existing Arcarta customers, primarily in London. The role involves helping existing customers understand Arcarta’s products, supporting onboarding conversations, arranging customer visits, gathering feedback and making sure customers feel informed and able to extract the maximum value from the service while building good habits. The role is practical, hands-on and relationship-led. You will be visiting galleries, booking meetings, preparing follow-ups, supporting product demonstrations, helping customers understand where Arcarta fits in their workflow and sharing what you learn with the wider team.
Why this role exists: Arcarta is building the Due Diligence Network for the art market. As the network grows, our products become more valuable when customers understand how to introduce them internally, use them confidently and embed them into their day-to-day workflows. This role exists to support that process. You will help bring Arcarta’s product story to existing customers in a practical and personal way. That means spending time with customers, listening carefully, helping them understand what is new, supporting follow-up and bringing useful feedback from the field back into Arcarta.
What you will do: You will support Arcarta’s customer success and product education efforts by:
- Visiting galleries and art businesses in London
- Helping book and coordinate customer meetings
- Supporting customer onboarding and product education sessions
- Helping introduce new Arcarta products and workflows to existing customers
- Supporting product demonstrations and customer walkthroughs
- Helping customers understand where Arcarta fits in their internal processes
- Preparing and sending follow-up notes after meetings
- Supporting customers with enablement material and next steps
- Supporting the Head of Marketing with customer-facing marketing activity, including product rollouts, customer communications, event preparation and follow-up
- Helping identify the right people inside each customer organisation to speak with
- Building relationships with directors, registrars, gallery managers, sales teams and compliance contacts
- Tracking customer engagement and rollout activity
- Capturing customer feedback, objections and product questions
- Sharing field insight with the marketing, product and leadership teams
- Supporting wider customer success and account management activity over time
What success looks like: Success in this role is measured by customer engagement, understanding and usage. You will help customers move from awareness to practical use. Important success signals include:
- Customer meetings booked
- Customer onboarding sessions supported
- New products and workflows explained clearly
- Customers understanding where Arcarta fits in their business
- Internal champions identified
- Introductions secured to relevant team members
- Customer feedback captured and shared internally
- Product questions, objections and adoption barriers logged clearly
- Customers increasing their usage of product enhancements designed to save them time
- Customers requesting additional support or training
- Stronger relationships with existing customers
The highest-value outcome is a customer using Arcarta more effectively in a real workflow and giving us clear feedback on the experience.
Who we are looking for: We are looking for someone who is confident, organised and comfortable speaking with people across the art market. You should be able to build trust quickly, explain new ideas clearly and follow up carefully without being pushy. You may have experience in galleries, art businesses, customer success, account support, sales support, partnerships, product onboarding, marketing or field-based customer engagement. You do not need to be a compliance expert, but you should be comfortable learning how due diligence fits into the art market and why it matters. You will most certainly need to be politely persistent, high-energy and tenacious.
You will be a good fit if you are:
- Confident visiting galleries and speaking with customers
- Clear and concise when explaining new ideas
- Comfortable with both commercial and operational conversations
- Highly organised and disciplined with follow-up
- Able to turn customer conversations into clear next steps
- Curious about how galleries actually work
- Comfortable working independently while staying closely aligned with the team
- Able to support ongoing product and content marketing initiatives
- Good at listening, capturing feedback and spotting patterns
- Commercially aware without being overly salesy
- Comfortable working in a small, fast-moving team
- Interested in the intersection of art, technology, trust and due diligence
Useful experience: Experience in one or more of the following would be helpful:
- Working in or with galleries
- Customer success or account support
- Product onboarding or product education
- Sales support or sales enablement
- Field marketing or partnerships
- Art market operations
- CRM, SaaS or technology products
- Compliance, due diligence or regulated workflows
- Product Marketing experience
Working style: This is a London-based, customer-facing role. A significant part of the role will involve visiting galleries and customers in-person. Some planning, follow-up, reporting and internal work can be done remotely, but the role is designed for someone who can be active in London and spend time with customers face-to-face as their main area of priority. You will work closely with Arcarta’s Head of Marketing, as well as the wider product, customer and leadership teams. You will have a WeWork membership and where relevant - and your schedule allows - you will be able to meet with the rest of the London team in our co-working spaces.
Immediate priorities: In the first three months, your focus will be to support customer education and rollout activity around new Arcarta products and workflows. Your onboarding experience with Arcarta will include:
- Understanding Arcarta’s Due Diligence Network
- Learning how Arcarta creates value for galleries, collectors and art businesses
- Reviewing customer education and enablement material
- Helping manage inbound customer interest
- Contacting selected customers
- Booking gallery visits and onboarding sessions
- Supporting in-person product demonstrations
- Helping customers identify where Arcarta fits in their workflow
- Securing introductions to relevant internal stakeholders
- Tracking usage, engagement and feedback
- Helping the team understand what is working, what is unclear and what needs to improve
Role details: Location: London-based. Working pattern: Full-time. Start date: As soon as possible. Reports to: Head of Marketing. Works closely with: Marketing, Product and Leadership. Focus: Customer success, product enablement, account support and field customer engagement. Salary: £38,000-£48,000 depending on experience.
Customer Success Associate in London employer: Arcarta
Arcarta is an exceptional employer, offering a dynamic work environment in the heart of London where creativity meets technology in the art market. As a Customer Success Associate, you will enjoy a hands-on role that fosters personal relationships with clients while contributing to their success through innovative product education and support. With a strong emphasis on employee growth, collaboration, and a vibrant company culture, Arcarta provides unique opportunities to engage with the art community and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arcarta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arcarta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arcarta:Your cover letter is your chance to shine! Tell us why you want to work at Arcarta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arcarta!
How to prepare for a job interview at Arcarta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
