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- Tasks: Engage with residents, guide leasing processes, and ensure a welcoming community atmosphere.
- Company: Arcan Capital is a fast-growing real estate company focused on exceptional living experiences.
- Benefits: Enjoy competitive pay, medical benefits, paid vacation, and career development opportunities.
- Why this job: Join a supportive culture where your customer service skills can shine and make a difference.
- Qualifications: Strong interpersonal skills and a passion for helping people are essential; experience is a plus.
- Other info: Flexible schedule required, including weekends and holidays.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
ARCAN Capital
Location:
Greater London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
51070690ffe5
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Real Estate Customer Service Agent Job Description Arcan Capital is dedicated to delivering an exceptional living experience for our residents.
As a Leasing Consultant, you will serve as the primary point of contact for both prospective and current residents, fostering a welcoming and professional community atmosphere.
This role is ideal for individuals who are passionate about customer service, excel at building relationships, and thrive in a dynamic, people-focused environment.
If you are seeking an opportunity to contribute to a growing organization while enhancing the resident experience, we encourage you to apply.
About Arcan Capital Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States.
With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.
At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture .
We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.
Job Summary As a Real Estate Customer Service Agent, you will be the first point of contact for prospective residents and will be responsible for guiding them through the leasing process, from initial inquiry to move-in.
You’ll handle inquiries, assist with leasing processes, and work closely with on-site teams to ensure smooth day-to-day operations. You will showcase our communities, highlight amenities, and provide exceptional service to both new and existing residents.
Your ability to build rapport, communicate effectively, and create a positive first impression will be essential to achieving leasing goals and maintaining strong resident satisfaction.
While experience in property management, leasing, or assistant property management is beneficial, we are primarily looking for strong interpersonal skills, a customer-first mindset, and a passion for helping people.
Key Responsibilities Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities.
Drive occupancy goals by effectively communicating the benefits of Arcan Capital’s apartment homes and guiding prospects through the application process.
Assist with leasing operations, including processing applications, conducting background checks, and preparing lease agreements.
Ensure move-in readiness by coordinating apartment inspections and ensuring all necessary preparations are complete.
Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment.
Manage leasing-related administrative tasks, including maintaining accurate resident records.
Respond promptly to inquiries via phone, email, and in-person interactions, always ensuring a professional and friendly approach.
Maintain knowledge of market trends and competitor properties to effectively position Arcan Capital’s communities.
Support community events and resident engagement initiatives to enhance the living experience.
Qualifications & Skills Customer service-oriented mindset with a passion for helping people.
Excellent communication, problem-solving, and interpersonal skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Detail-oriented with strong organizational and time management skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) a plus.
Team player with a positive, professional attitude and a commitment to excellence.
Willingness to work a flexible schedule, including weekends and holidays, as needed.
Education & Experience (Preferred but Not Required) Prior experience in customer service, leasing, hospitality, or administrative support.
Ability to handle confidential information with professionalism and discretion.
High school diploma or equivalent required.
Why Join Arcan Capital?
Supportive and people-focused culture —We believe in fostering long-term relationships with our employees and residents.
Opportunities for growth —We invest in our team members and offer career development opportunities.
Competitive compensation & benefits , including medical, dental, vision, two weeks paid vacation,5 days of PTO/Sick leave, matching 401k program and more!
If you’re ready to bring your customer service expertise and people skills to a dynamic real estate environment , we encourage you to apply today! Powered by JazzHR
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Real Estate Customer Service Agent employer: Arcan Capital
Contact Detail:
Arcan Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Estate Customer Service Agent
✨Tip Number 1
Familiarise yourself with Arcan Capital's properties and their unique selling points. Knowing the ins and outs of what makes their apartments special will help you engage effectively with prospective residents during tours.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Real Estate Customer Service Agent. This will prepare you to handle inquiries and build rapport with potential residents more confidently.
✨Tip Number 3
Network with current employees or professionals in the real estate sector. They can provide insights into the company culture at Arcan Capital and share tips on how to excel in the customer service aspect of the role.
✨Tip Number 4
Stay updated on market trends and competitor properties in Greater London. This knowledge will not only enhance your conversations with prospects but also demonstrate your commitment to providing exceptional service.
We think you need these skills to ace Real Estate Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with residents and handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the real estate industry. Mention why you are interested in working for Arcan Capital and how you can contribute to their mission of providing exceptional living experiences.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and multitasking. Provide examples of how you've successfully used these skills in previous roles, especially in fast-paced environments.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention any specific aspects of Arcan Capital's culture or values that resonate with you, and express your eagerness to be part of their team.
How to prepare for a job interview at Arcan Capital
✨Research Arcan Capital
Before your interview, take some time to learn about Arcan Capital's values, mission, and the communities they manage. This will help you tailor your responses and show genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Real Estate Customer Service Agent, your ability to connect with people is crucial. Prepare examples from your past experiences where you provided exceptional customer service or resolved conflicts effectively.
✨Prepare for Common Questions
Anticipate questions related to your experience in customer service, your approach to handling inquiries, and how you would promote community amenities. Practising your answers can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and opportunities for growth within Arcan Capital. This demonstrates your enthusiasm and commitment to contributing to their success.
